ACT outages and service status in Kolkata, West Bengal

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

ACT generated 0 outage signals in the last 24 hours around Kolkata, including 0 direct reports.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (IST)	Number of reports	Baseline
Apr 11, 5:10 AM GMT+5:30	0	0
Apr 11, 5:30 AM GMT+5:30	0	0
Apr 11, 5:50 AM GMT+5:30	0	0
Apr 11, 6:10 AM GMT+5:30	0	0
Apr 11, 6:30 AM GMT+5:30	0	0
Apr 11, 6:50 AM GMT+5:30	0	0
Apr 11, 7:10 AM GMT+5:30	0	0
Apr 11, 7:30 AM GMT+5:30	0	0
Apr 11, 7:50 AM GMT+5:30	0	0
Apr 11, 8:10 AM GMT+5:30	0	0
Apr 11, 8:30 AM GMT+5:30	0	0
Apr 11, 8:50 AM GMT+5:30	0	0
Apr 11, 9:10 AM GMT+5:30	0	0
Apr 11, 9:30 AM GMT+5:30	0	0
Apr 11, 9:50 AM GMT+5:30	0	0
Apr 11, 10:10 AM GMT+5:30	0	0
Apr 11, 10:30 AM GMT+5:30	0	0
Apr 11, 10:50 AM GMT+5:30	0	0
Apr 11, 11:10 AM GMT+5:30	0	0
Apr 11, 11:30 AM GMT+5:30	0	0
Apr 11, 11:50 AM GMT+5:30	0	0
Apr 11, 12:10 PM GMT+5:30	0	0
Apr 11, 12:30 PM GMT+5:30	0	0
Apr 11, 12:50 PM GMT+5:30	0	0
Apr 11, 1:10 PM GMT+5:30	0	0
Apr 11, 1:30 PM GMT+5:30	0	0
Apr 11, 1:50 PM GMT+5:30	0	0
Apr 11, 2:10 PM GMT+5:30	0	0
Apr 11, 2:30 PM GMT+5:30	0	0
Apr 11, 2:50 PM GMT+5:30	0	0
Apr 11, 3:10 PM GMT+5:30	0	0
Apr 11, 3:30 PM GMT+5:30	0	0
Apr 11, 3:50 PM GMT+5:30	0	0
Apr 11, 4:10 PM GMT+5:30	0	0
Apr 11, 4:30 PM GMT+5:30	0	0
Apr 11, 4:50 PM GMT+5:30	0	0
Apr 11, 5:10 PM GMT+5:30	0	0
Apr 11, 5:30 PM GMT+5:30	0	0
Apr 11, 5:50 PM GMT+5:30	0	0
Apr 11, 6:10 PM GMT+5:30	0	0
Apr 11, 6:30 PM GMT+5:30	0	0
Apr 11, 6:50 PM GMT+5:30	0	0
Apr 11, 7:10 PM GMT+5:30	0	0
Apr 11, 7:30 PM GMT+5:30	0	0
Apr 11, 7:50 PM GMT+5:30	0	0
Apr 11, 8:10 PM GMT+5:30	0	0
Apr 11, 8:30 PM GMT+5:30	0	0
Apr 11, 8:50 PM GMT+5:30	0	0
Apr 11, 9:10 PM GMT+5:30	0	0
Apr 11, 9:30 PM GMT+5:30	0	0
Apr 11, 9:50 PM GMT+5:30	0	0
Apr 11, 10:10 PM GMT+5:30	0	0
Apr 11, 10:30 PM GMT+5:30	0	0
Apr 11, 10:50 PM GMT+5:30	0	0
Apr 11, 11:10 PM GMT+5:30	0	0
Apr 11, 11:30 PM GMT+5:30	0	0
Apr 11, 11:50 PM GMT+5:30	0	0
Apr 12, 12:10 AM GMT+5:30	0	0
Apr 12, 12:30 AM GMT+5:30	0	0
Apr 12, 12:50 AM GMT+5:30	0	0
Apr 12, 1:10 AM GMT+5:30	0	0
Apr 12, 1:30 AM GMT+5:30	0	0
Apr 12, 1:50 AM GMT+5:30	0	0
Apr 12, 2:10 AM GMT+5:30	0	0
Apr 12, 2:30 AM GMT+5:30	0	0
Apr 12, 2:50 AM GMT+5:30	0	0
Apr 12, 3:10 AM GMT+5:30	0	0
Apr 12, 3:30 AM GMT+5:30	0	0
Apr 12, 3:50 AM GMT+5:30	0	0
Apr 12, 4:10 AM GMT+5:30	0	0
Apr 12, 4:30 AM GMT+5:30	0	0
Apr 12, 4:50 AM GMT+5:30	0	0
Apr 12, 5:10 AM GMT+5:30	0	0

April 11: Problems at ACT

ACT is having issues since 11:30 PM IST. Are you also affected? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports Near Kolkata, West Bengal

Latest outage, problems and issue reports in Kolkata and nearby locations:

Sayan Maity (@SayanMaity2508) reported 10 minutes ago from Kolkata, West Bengal
@TechnologyJock @ACTFibernet Oh lol that's true just like their Network frequently sucks 😂😂
Amritanshu singh (@amriitmanthan) reported 25 minutes ago from Hāora, West Bengal
@ACTFibernet hello team, My internet is down from yesterday evening. I tried to connect with you over call but after 10 minutes the call is disconnecting automatically. Waiting for such a long time and not able to share the problem faced doesn't resolve my issue.
INBA RAJA (@INBA_123) reported 47 minutes ago from Kolkata, West Bengal
@ACTFibernet Kindly start your service in Kolkata. People are saturated with one of the worst network called Alliance. Everyone one wanting for a standard, customer friendly, fast WiFi network. #ACTFibernet

ACT Issues Reports

Latest outage, problems and issue reports in social media:

🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 12 minutes ago
@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
Priyam Pradhan (@PradhanPri64928) reported 15 minutes ago
@ACTFibernet Please give a callback and also need this issue fixed ASAP.
user636811 (@user21098) reported 17 minutes ago
@ACTFibernet Just to let you know I got a call from your technician today from (+91 91540 95438) he was insisting on closing a ticket and his TL spoke with me and told we can’t give the router and said to close the currently open tickets, he was rude, speaking in harsh tone [1]
Karthik Mukund (@karthik_mukund) reported 17 minutes ago
@ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?
Shashank Shekhar (@shashank24ten) reported 20 minutes ago
@ACTFibernet 1 day from your tweet and not a single person has turned up or called to fix it! In today's AI world it is taking 96 hours for @ACTFibernet to respond to customer complains.
Bharath Kumar (@Bharath__badass) reported 20 minutes ago
@ACTFibernet @ACTFibernetHYD What pathetic service are you guys providing ??? Not even getting 50mbps speed for a 200 mbps plan. No customer care contact number. Multiple tickets raised but closed without checking with customer. Should I cancel my subscription ?
chandrateja (@ChandratejaR) reported 26 minutes ago
Hey @ACTFibernet @ACTFibernetHyd, I’ve been lied to every day since Friday about my new installation in Mokila. Every day I'm promised "EOD" and nothing happens. I only got SR10179691627789 after asking for a refund.Terrible onboarding experience. #ACTFibernet #Hyderabad
Saheli Sadhukhan (@SaheliS007) reported 27 minutes ago
@ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap
dinkar Singh (@dinkarsinghh) reported 28 minutes ago
@ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad
Bhawani Mumbaiwala (@BMumbaiwala) reported 29 minutes ago
Very pathetic service provided by @ACTFibernet When you can't provide service to your customer then why do you sell your product as hyped? Better is @jio_fiber then @ACTFibernet .