ACT outages and service status in Kolkata, West Bengal

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports Near Kolkata, West Bengal

Latest outage, problems and issue reports in Kolkata and nearby locations:

• 
  Sayan Maity (@SayanMaity2508) reported 10 minutes ago from Kolkata, West Bengal

  @TechnologyJock @ACTFibernet Oh lol that's true just like their Network frequently sucks 😂😂

• 
  INBA RAJA (@INBA_123) reported 37 minutes ago from Kolkata, West Bengal

  @ACTFibernet Kindly start your service in Kolkata. People are saturated with one of the worst network called Alliance. Everyone one wanting for a standard, customer friendly, fast WiFi network. #ACTFibernet

• 
  Amritanshu singh (@amriitmanthan) reported 45 minutes ago from Hāora, West Bengal

  @ACTFibernet hello team, My internet is down from yesterday evening. I tried to connect with you over call but after 10 minutes the call is disconnecting automatically. Waiting for such a long time and not able to share the problem faced doesn't resolve my issue.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  veerana gowda (@veeransg5) reported 3 minutes ago

  @ACTFibernet No improvement is seen. It is the same old story. I’d rather not waste my time here. This “24–48 hours” timeline seems never ending.

• 
  Chiranjeevi (@mkchiranjeevi) reported 4 minutes ago

  @ACTFibernet a very poor service, ticket raised for an internet related issue is not fixed from Last 3 days.

• 
  Tech News (@DevxExtra) reported 7 minutes ago

  Hey @ACTFibernet don't offer customer support until 12 AM if you can't hire competent, alert staff at this time. My sleepy technician only made me do a router restart and wasn't helpful. There is a huge routing problem from your end which causing me packet loss and ping issues.

• 
  suprateek (@suprateek13) reported 9 minutes ago

  @ACTFibernet @ACTFibernet Facing issue with customer support — calls from my registered number stay on hold indefinitely, while other numbers are asked to call from the registered one and disconnected. Requesting a resolution. CAF number: 102800628671

• 
  raghu k k (@raghukk1988) reported 9 minutes ago

  @ACTFibernet Issue resolved, prime lite activated and reached out amazon prime executive for "Device Limit reached" issue. So monthly twice customer can remove devices and prime executives once in a month. So if any one facing this issue dont signout the login fromdevice reach out to amazon.

• 
  MalayaleeAno🇮🇳 (@vishnumithran) reported 9 minutes ago

  @ACTFibernet is the worst service now in Chennai. Speed is never consistent. Location change takes ages to complete no proper customer support. No updates on tickets.

• 
  CKREDDY (@CKREDDY330852) reported 9 minutes ago

  @ACTFibernet 3 days. No internet and no response. Account number: 101735161552 SR: SR10180032872522 I asked to move service to opposite house as we moved within the lane. . We still have to pay for the down time as well. Pathetic.

• 
  Adithi (@adeatii) reported 9 minutes ago

  @ACTFibernet It’s already been 48 hours. I cannot continue like this and will have no option but to cancel my plan and switch to another internet provider due to poor customer service @ACTFibernet @FiberAct

• 
  Vishnu (@vish_people) reported 10 minutes ago

  @ACTFibernet No internet since Wednesday, no one gives any update on what is taking so long . Very disappointing service, my message here from 2 days ago have gotten no response

• 
  sadakathullah khan (@hypnoindian) reported 13 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.