ACT outages and service status in Kolkata, West Bengal

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT generated 0 outage signals in the last 24 hours around Kolkata, including 0 direct reports.
The most common problems reported in this area mention Internet.

Internet (100%)

The latest reports from users having issues in Kolkata come from postal codes 700010 .

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (IST)	Number of reports	Baseline
May 17, 10:30 AM GMT+5:30	0	0
May 17, 10:50 AM GMT+5:30	0	0
May 17, 11:10 AM GMT+5:30	0	0
May 17, 11:30 AM GMT+5:30	0	0
May 17, 11:50 AM GMT+5:30	0	0
May 17, 12:10 PM GMT+5:30	0	0
May 17, 12:30 PM GMT+5:30	0	0
May 17, 12:50 PM GMT+5:30	0	0
May 17, 1:10 PM GMT+5:30	0	0
May 17, 1:30 PM GMT+5:30	0	0
May 17, 1:50 PM GMT+5:30	0	0
May 17, 2:10 PM GMT+5:30	0	0
May 17, 2:30 PM GMT+5:30	0	0
May 17, 2:50 PM GMT+5:30	0	0
May 17, 3:10 PM GMT+5:30	0	0
May 17, 3:30 PM GMT+5:30	0	0
May 17, 3:50 PM GMT+5:30	0	0
May 17, 4:10 PM GMT+5:30	0	0
May 17, 4:30 PM GMT+5:30	0	0
May 17, 4:50 PM GMT+5:30	0	0
May 17, 5:10 PM GMT+5:30	0	0
May 17, 5:30 PM GMT+5:30	0	0
May 17, 5:50 PM GMT+5:30	0	0
May 17, 6:10 PM GMT+5:30	0	0
May 17, 6:30 PM GMT+5:30	0	0
May 17, 6:50 PM GMT+5:30	0	0
May 17, 7:10 PM GMT+5:30	0	0
May 17, 7:30 PM GMT+5:30	0	0
May 17, 7:50 PM GMT+5:30	0	0
May 17, 8:10 PM GMT+5:30	0	0
May 17, 8:30 PM GMT+5:30	0	0
May 17, 8:50 PM GMT+5:30	0	0
May 17, 9:10 PM GMT+5:30	0	0
May 17, 9:30 PM GMT+5:30	0	0
May 17, 9:50 PM GMT+5:30	0	0
May 17, 10:10 PM GMT+5:30	0	0
May 17, 10:30 PM GMT+5:30	0	0
May 17, 10:50 PM GMT+5:30	0	0
May 17, 11:10 PM GMT+5:30	0	0
May 17, 11:30 PM GMT+5:30	0	0
May 17, 11:50 PM GMT+5:30	0	0
May 18, 12:10 AM GMT+5:30	0	0
May 18, 12:30 AM GMT+5:30	0	0
May 18, 12:50 AM GMT+5:30	0	0
May 18, 1:10 AM GMT+5:30	0	0
May 18, 1:30 AM GMT+5:30	0	0
May 18, 1:50 AM GMT+5:30	0	0
May 18, 2:10 AM GMT+5:30	0	0
May 18, 2:30 AM GMT+5:30	0	0
May 18, 2:50 AM GMT+5:30	0	0
May 18, 3:10 AM GMT+5:30	0	0
May 18, 3:30 AM GMT+5:30	0	0
May 18, 3:50 AM GMT+5:30	0	0
May 18, 4:10 AM GMT+5:30	0	0
May 18, 4:30 AM GMT+5:30	0	0
May 18, 4:50 AM GMT+5:30	0	0
May 18, 5:10 AM GMT+5:30	0	0
May 18, 5:30 AM GMT+5:30	0	0
May 18, 5:50 AM GMT+5:30	0	0
May 18, 6:10 AM GMT+5:30	0	0
May 18, 6:30 AM GMT+5:30	0	0
May 18, 6:50 AM GMT+5:30	0	0
May 18, 7:10 AM GMT+5:30	0	0
May 18, 7:30 AM GMT+5:30	0	0
May 18, 7:50 AM GMT+5:30	0	0
May 18, 8:10 AM GMT+5:30	0	0
May 18, 8:30 AM GMT+5:30	0	0
May 18, 8:50 AM GMT+5:30	0	0
May 18, 9:10 AM GMT+5:30	0	0
May 18, 9:30 AM GMT+5:30	0	0
May 18, 9:50 AM GMT+5:30	0	0
May 18, 10:10 AM GMT+5:30	0	0
May 18, 10:30 AM GMT+5:30	0	0

May 18: Problems at ACT

ACT is having issues since 10:10 AM IST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Kolkata, West Bengal

The most recent ACT outage reports came from the following cities: Kolkata.

City	Problem Type	Report Time
Kolkata	Internet	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports Near Kolkata, West Bengal

Latest outage, problems and issue reports in Kolkata and nearby locations:

INBA RAJA (@INBA_123) reported 33 minutes ago from Kolkata, West Bengal
@ACTFibernet Kindly start your service in Kolkata. People are saturated with one of the worst network called Alliance. Everyone one wanting for a standard, customer friendly, fast WiFi network. #ACTFibernet
Amritanshu singh (@amriitmanthan) reported 47 minutes ago from Hāora, West Bengal
@ACTFibernet hello team, My internet is down from yesterday evening. I tried to connect with you over call but after 10 minutes the call is disconnecting automatically. Waiting for such a long time and not able to share the problem faced doesn't resolve my issue.
Sayan Maity (@SayanMaity2508) reported 60 minutes ago from Kolkata, West Bengal
@TechnologyJock @ACTFibernet Oh lol that's true just like their Network frequently sucks 😂😂

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Santosh Kumar (@santoshone544) reported 44 seconds ago
@ACTFibernet Other than sorry you didnt have any solution for this ?? Exactly on April 13th disconnect done and till today no refund has happened? What are you guys doing ??
OG (@ravi_bhat10) reported 1 minute ago
@ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.
Sendil Gopal (@SendilGopal) reported 2 minutes ago
@ACTFibernet Very poor customer service experience. Tickets are getting closed without resolving the issue, and there is no transparency or ownership from support teams. This kind of service is frustrating for paying customers. Please address this seriously. #ACTFibernet
revealing the area (@thorfinnn1111) reported 3 minutes ago
@ACTFibernet In Lucknow , why engineers request us to not raise ticket and call them to get your issues sorted and when you call them without raising ticket they often take 24 hours to react. All needed to do a router config which hardly takes 10mins MAXIMUM
rajusekh (@U1Raju) reported 4 minutes ago
@ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)
Vishal S (@VishalS52110929) reported 5 minutes ago
@ACTFibernet No internet for last two days, despite complaint(SR10280317634844) Akshay Nagar, Ram Murthy nagar. Its not professional here despite paying costly packages. There is no proper customer service to reach out..
santosh kumar das (@santoshdas1984) reported 9 minutes ago
Pathetic customer service - #SR10180171768634 open for more than a day. No internet @ACTFibernetHYD @ACTFibernet -
iptv seller subscription service available (@iptvfrinic92431) reported 13 minutes ago
@Poornimamenon10 @ACTFibernet Yes available iptv subscription service yes
अंकुर (@bitsbeatsbreath) reported 14 minutes ago
@ACTFibernet 2 days, no resolution of my internet till now. Ticket id : SR10180264287824. I was told that it will be fixed by 14th May 2026, 10AM. No body came to fix it for the whole day. You do provide a very pathetic customer service.
Uncle Sam 786 (@CbhSam30259) reported 16 minutes ago
1/2 Absolutely unacceptable behaviour from @ACTFibernet. Ticket SR10780199791980 was CLOSED without any resolution despite repeated follow-ups, escalation mails, and CPGRAMS complaint reference. No proper call. No accountability. Just automated replies and forced closure.