Reliance Jio outages and service status in Santa Cruz, Maharashtra
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 2 outage signals in the last 24 hours around Santa Cruz, including 2 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Aug 4, 10:35 PM GMT+5:30.
- Internet (61%)
- Phone (12%)
- Wi-fi (11%)
- Total Blackout (10%)
- E-mail (3%)
- TV (1%)
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Santa Cruz, Maharashtra
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Santa Cruz, Maharashtra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 5: Problems at Reliance Jio
Reliance Jio is having issues since 01:50 PM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Santa Cruz, Maharashtra
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Mumbai Suburban, and Thāne.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
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Internet | 21 hours ago |
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Mumbai
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Internet | 22 hours ago |
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Mumbai
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Internet | 2 days ago |
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Mumbai
|
Internet | 2 days ago |
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Mumbai
|
Wi-fi | 2 days ago |
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Mumbai
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Internet | 2 days ago |
Nearby cities with recent reports
14 recent signals
Community Discussion
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Reliance Jio Issues Reports Near Santa Cruz, Maharashtra
Latest outage, problems and issue reports in Santa Cruz and nearby locations:
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AMIT JSK (@jskexim) reported from Mumbai Suburban, Maharashtra@JioCare Inspite if registering a new complaint this afternoon at 12:30 I was been told that an engineer would visit by 3pm and it’s already 5pm but nobody here and also no communication, is this truly a 5G experience which you’ll claim??? Poor customer service
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Sheldon Dsouza (@sheldondsouza38) reported from Yashodham, Maharashtra@airtelindia I am going 2 port my sim to @JioCare if my network issue is not resolved in 48 hours. This is the last airtel sim in a family of 20. @JioCare please confirm if my pack can be carried forward if i port my sim to Jio.
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Nitin Kumar Vishwakarma (@mr_nitin__45) reported from Yashodham, Maharashtra@JioCare bas service My welcome offer not received I am not using 5g unlimited data With postpaid number My plan 399 9309855763
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Nirmalya Biswas (@BiswasNirmalya) reported from Mumbai Suburban, Maharashtra@ParikshitK_ @JioCare Facing this issue since the last few days
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Arnab Kanti Ghosh (@ArnabKantiGhosh) reported from Yashodham, MaharashtraI have a #jiofiber broadband. But I think the router is bad. Beacause the 5Ghz band is good the whole flat but the 2.4Ghz band is only available when I stand infront of the router. Also no response from the local team. This much bad service is not expected from @reliancejio.
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DR MUKESH MEHTA (@msmehta2000) reported from Yashodham, Maharashtra@JioCare Even Jio fiber speed is bad after upgrading to Rs 999 plan
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Surendra Sadwelkar (@surensadwelkar) reported from Mumbai Suburban, Maharashtra@JioCare i have complained 2 times so far that I cannot make or receive calls sometimes, i am not able to call any emergency numbers like 100. So far my issue remains unresolved. If Jio is not able to resolve my issue i will have to port out.
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Ajay Awtaney (@LiveFromALounge) reported from Mumbai Suburban, Maharashtra@JioCare when does the service on my postpaid phone resume? Its been 2 months approx and the bills are all@paid (you have a mandate for auto debit). Shall I port the number away?
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मॅथ्यू अँटनी|Mathew Antony|മാത്യു ആന്റണി (@mathewmantony) reported from Mumbai Suburban, MaharashtraIt's been 2 days @reliancejio internet services is down in Bandra.Apart from the consistency in giving SMS updates that service is not restored,there is no uptime. Will they also give billing reduction to all the subscribers.All are saying that no human interface at all.
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Anil (@Alwaysanil_) reported from Mumbai Suburban, MaharashtraMy earlier request for engineer was for 5-6 pm slot 4 feb Since due to Some issue from jio application they didn't consider that SR, Please take a note of new SRN SR00001HEDMK I am having my lecture at 7 pm @_MukeshAmbani @JioCare @reliancejio
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RAASHUL TANDON (@RaashulTandon) reported from Mumbai Suburban, Maharashtra@airtelindia inspite of activating DND I'm getting zillion calls a day! Network issues haven't been resolved for the past 1 year. Is this a sublime message to port to @reliancejio ?!
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Parth (@paaaarthhh) reported from Mumbai Suburban, Maharashtra@JioCare RT news channel is not working on jio fiber.Please help
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Mihir Pandya (@mihir_kp) reported from Yashodham, Maharashtra@JioFiberVoice @JioCare cant access Jio fiber internet and could not run diagnostics check, please help
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Tripurari Pathak (@Pathak67k) reported from Mumbai Suburban, Maharashtra@reliancejio @JioCare your network gone crazy....i received at least 16 calls from different state including 2 calls from J&k. Everyone is saying that I called them but how ?? I am in a meeting with peoples and my mobile is on table, no one using the how can I make call ??
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Kuldeep Vyas (@kuldeepvyaas) reported from Yashodham, Maharashtra5G NETWORK 0% HERE. ,MUMBAI-400101 19.201716,72.865914 Please solve problem .@reliancejio @JioCare @jio
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Prashant D'Mello (@PrashantMello) reported from Mumbai Suburban, Maharashtra@JioCare The question i am asking is why is the service still not available in vasai virar area and you are asking me to book....
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nikhilRC (@nikhilRC) reported from Yashodham, Maharashtra@JioCare @reliancejio I own a jio fiber conctn, last date to pay bill was 10 April, today mor I see the servics are suspendd. There can b sme issue, may b sme family emergncy tht someone was not able 2 pay the bill, wht is the logic in suspendng service in 2 days post due date
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PRANOY CHAUAAN (@PRANOY_CHAUAAN) reported from Mumbai Suburban, Maharashtra@SardarSomdeep @JioCare @Airtel_Presence God Knows now what and when would jio commercially start 5G for everyone - my phone model on the other hand supports more bands then required like Millimetre Wave , which would never connect coz they use MM WAVE to interlink towers
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Naresh Pawar (@Iamnareshp25) reported from Mumbai Suburban, Maharashtra@reliancejio @JioCare Pathetic experience facing from last more than 15 days about network issue. Also make complaint no response. Same calling today costomer supporter hold me for senior assistant then disconnected even not connecting me proper. #Shame
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Mihir Pandya (@mihir_kp) reported from Mumbai Suburban, Maharashtra@JioCare @reliancejio Internet not working for landline number +91-22-31811638 please help
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Shubham Asati (@ShubhamAsati28) reportedAs of now, there is no service offered by them, Despite of multiple request. Now he is saying to make a complaint on Jio number. I tried yesterday multiple times, but no response from them. Also, despite connecting my call 2/3 @reliancejio @TRAI
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Nimesh | nish17.lens (@0xnish17) reported@JioCare @JioCare Following up on SR00003D5ICB (Order ID: NO00015IH24J). It has been over 24 hours - no update yet. Please escalate this and confirm a resolution timeline.
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Yash Vijayvargiya (@yashvijay06) reported@JioCare have been following up with your team for months now but no support for my wifi connection. If you can't provide service, refund me my money at least. You should treat your customers better.
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SN (@sunleo6) reported@JioCare @JioCare You should investigate what is really happening at the ground level. In our apartment, the Jio distribution box is controlled only by Jio technicians. The available ports are already full. Instead of installing additional infrastructure, some technicians appear to be disconnecting an existing customer’s cable to provide a new connection or restore another customer’s service. The disconnected customer then loses internet for 2–3 days while continuing to pay the full monthly charges. If this is happening, it is completely unethical and seriously damages customer trust. Is this an accepted practice, or is it happening because new distribution boxes are not being installed when capacity is exhausted? In my case, my 80+ year-old parents live alone and are not tech-savvy. I repeatedly explained this to your customer care team. One agent insisted that my father reconnect to Wi-Fi and reboot the system himself, despite being told he was unable to do so. The agent then claimed the issue was resolved remotely. When I questioned him, he simply left the call connected with devotional music (Venkateswara Suprabhatham) playing for nearly 15 minutes instead of arranging a technician visit. Only after I reached a compassionate customer care executive who patiently listened to the issue was a technician finally assigned. The technician confirmed what I had suspected—the connection had been unplugged at the distribution box. It took three days to restore the service. Three days without internet. Three days of paid service lost. No apology, no proactive communication, no service extension, and no compensation. Jio, this is not just a technical issue. It is about customer ethics, accountability, and respect. Please investigate what is happening at the field level and ensure customers are not made to suffer because of avoidable operational practices.
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दीपक राठौड़ (@DIPAKRATHOD999) reported@JioCare done recharge of 299 for my jio number.. received msg but plan not activated pl help
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कौटिल्य (@_vanar_) reported@JioCare Service request no SR00003CKNG9 Shared the bank details in DM please check and refund my amount asap @JioCare @reliancejio
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Kunal jha (@Kunaljh70528107) reportedGuys don't fall for any jio service @reliancejio There technician came and said "there is no chances for airfiber connection, the sales representative who made your KYC payment has just done it fullfill
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Nick Choudhury (@choudhury6425) reported@JioCare trying to raise a complaint for router issue but app says to call. Call says to use app. No way to raise service request. Is this the way to treat customers? #jiofiber
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Ahmad Farooqui (@ahmadfarooqui01) reported@JioCare @JioCare My Jio AirFiber issue is finally resolved after replacing the faulty router & device. Since my service was down for over a week, I request a refund/bill adjustment for the downtime instead of only a validity extension. SR: #SR00003CK5WL
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B Panday (@b_bpandey) reported@reliancejio @JioCare Very poor service jio network