Reliance Jio outages and service status in Dhūlia, Maharashtra

Problems in the last 24 hours in Dhūlia, Maharashtra

The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Dhūlia, Maharashtra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Reliance Jio Issues Reports Near Dhūlia, Maharashtra

Latest outage, problems and issue reports in Dhūlia and nearby locations:

• 
  Pratik Patil (@cool_boy_pratik) reported 40 minutes ago from Bhokar, Maharashtra

  @reliancejio Please improve your network quality. I cant even talk on a call from inside the house. This is not expected from @reliancejio. Every one in my area is porting to airtel, may be i will too do it soon. Improve your network quality ASAP. Sending my address in DM.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sri (@sri_4200) reported 4 minutes ago

  (1/6)@reliancejio My @JioCare fiber connection has been disconnecting 3-4 times a DAY, every day, for the past month. Each outage lasts 20-30 mins. This is a thread on how badly this has been handled. PS - AI used to write it better

• 
  Shivaanand Chand (@chand_shivanand) reported 6 minutes ago

  @JioCare @reliancejio Regarding JioFixedVoice No - +912235580199 ( Request No - SR00002MOHC2 ); The new issue I have identified is that almost your entire customer support and field service appear to be outsourced. Because of this, there is a huge communication gap, and this is the main reason we have been suffering for the last one and a half months. We have repeatedly raised complaints through emails, social media posts, and phone calls. However, you do not even provide a proper contact number where customers can speak to a responsible officer. Every time we contact someone, we are connected to a different person who has no knowledge of the previous discussions. The issue is very simple. My customer account was originally authorized for two set-top boxes. Suddenly, one of the set-top boxes got blocked. Your representatives are now saying that the serial number of that set-top box is not available in your records. But that set-top box was installed by your own technicians, not by me. I certainly did not manufacture or install it myself. Because your staff keeps changing due to outsourcing, every new representative simply says that the system does not show the details and therefore they cannot help. That is not the customer’s fault. If your own installation team failed to update your records, the responsibility lies entirely with your organization. To avoid further delay, I even agreed to pay whatever charges were required. Yesterday, I received an email from your team with a UPI payment link, and I made the payment immediately. However, today I again received a call asking me to provide the serial number of the set-top box that needs to be replaced. I had already shared those details earlier. Now I am again being told that the replacement cannot be processed because the serial number is not available in your system. This is exactly why I have repeatedly requested that my case be assigned to one responsible officer from your Customer Care or Grievance Cell. I have also requested the name and contact number of such an officer, but even that has not been provided. Everything appears to be outsourced, and unfortunately there seems to be no ownership or accountability. My case is very straightforward. For many years, I have been using a single connection with two authorized set-top boxes and regularly paying for the same subscription, including Wi-Fi and all associated services. Suddenly, one of the two set-top boxes stopped working and was blocked. I have already paid the required charges for its replacement. I am only requesting that the blocked set-top box be replaced. If your records do not contain the details of the old set-top box, that is because it was installed by your own representatives and not by me. Your internal record-keeping issues cannot be used as a reason to deny or delay service to a genuine customer. I request you to resolve this matter immediately. I have already been made to suffer unnecessary inconvenience for the last one and a half months. Please take ownership of this case and ensure that the replacement of the blocked set-top box is completed without any further delay.

• 
  प.हा.डी (@RJ_UK07) reported 10 minutes ago

  @JioCare My complaint is still pending and i am still suffering with bad internet connection @JioCare @reliancejio How to get solution?

• 
  Sandeep Chaudhary (@sandeep91802633) reported 11 minutes ago

  @JioCare @JioCare “No delay in resolution” is a shocking statement. My JioFiber service remained unavailable for 6 days. During those 6 days, I received nothing but repeated messages extending the restoration time. When a technician finally visited, the issue was resolved in under 10 mins

• 
  Shankar Lal (@shankarlalrs) reported 11 minutes ago

  @JioCare How long does it take? From yesterday I am contacting @JioCare still nothing happened. I couldn't do important works because of this issue.

• 
  Caustickonar (@caustickonar) reported 16 minutes ago

  @JioCare @reliancejio the last customer service rep that I spoke to, "Dharmendra Vishwakarma", has "escalated" my service request with the promise of resolution in 1 hour (highly unlikely) ... I betcha that this issue will not see the light of the day for another 24 hours

• 
  Rahul Dhanak (@RahulDhanak19) reported 19 minutes ago

  @reliancejio @JioCare I'm from sankalp art jewelry mumbai zaveri bazar from last 1 week I m facing Wi-Fi issue I can't do my office work your area person not taking this matter seriously. my service Request Number ES000002HZXR This request is showing resolve even nobody visited

• 
  Kundan Sukase (@sukase_kundan_5) reported 21 minutes ago

  Hi Jio team, I recently subscribed to your Jio Airfiber service. But my installation is not progressing. Even Mr Atul is not responding now from your team. If this is not taken seriously, i am happy to cancel and take back my money. @JioCare

• 
  Pratik Nagpure (@nagpure_pratik) reported 24 minutes ago

  @JioCare Can you please check my service escalation request has been closed without even resolving the issue. I tried to ask your team no response from your team over email, your call support executives are unable to transfer to the state escalations team. They are disconnecting the call

• 
  Sunita Lobo (@lobo_sunita) reported 25 minutes ago

  @JioCare In Jio POS Lite I was asked to update my KYC, which I did. I am now unable to do recharges through this app even though I have sufficient balance in my wallet. Please help. No reply to my emails to JioCare hence this request here