ACT Outage Report in Kūkatpalli, Rangareddi, Telangana
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Kūkatpalli, Telangana
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kūkatpalli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (70%)
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Wi-fi (17%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Kūkatpalli, Rangareddi, Telangana
The most recent ACT outage reports came from the following cities: Hyderabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Hyderabad |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports Near Kūkatpalli, Telangana
Latest outage, problems and issue reports in Kūkatpalli and nearby locations:
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Johan Clive Ramos
(@johanclive5) reported
from
Rājendranagar, Telangana
@ACTFibernet I went to your zonal office to check if y’all can fix my connection - your office was shut! 😄 And your helpline has not been going through all day. This is day 3 w/o internet. ETA was 48 hours per your prior conversations. @TRAI @MinisterKTR
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Mohammed Imran
(@ItsMI_Official) reported
from
Rājendranagar, Telangana
@ACTFibernet I have resolved problem by self by going through YouTube, and your support email is not working kindly check it, because I have sent so many email luckily no reply, so overall very bad experience with ACt Fiber.🤯😠
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rajesh mishra
(@Raj5261722) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Respected ACTFibernet support team I'm facing internet issues and it's 6th time in this month tried to reach customer care but no reply through App it says existing ticket available unable to open new ticket please do needful my number 8297053377
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Ragu
(@iamraguram) reported
from
Hyderabad, Telangana
@ACTFibernet Ref No SR10141946924801. Raised dispute towards my act bill. And this seems to be closed now, what to know what is the resolution, there is not info on the app. I may have missed the call from act. Would like to know what action was taken.
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Fayaq Hussaini
(@ifayaq) reported
from
Hyderabad, Telangana
@ACTFibernet SSID: Hamdans WiFi Proud ACT Customer Since 2015😃 Started with 5 Mbps to 50Mbps Now (10x) whilst paying almost the same since beginning.
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Vikram Roy
(@vikramroy) reported
from
Hyderabad, Telangana
@ACTFibernet Hi, I haven't received any call. Plz help me if I have to continue with my decision of discontinuing my subscription
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Raghu Vamsi
(@RaghuVamsii) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Tariff plan changes without any intimation. Requested many call backs recieved non till the date. Lot of issue with internet. #DisconnectingSoon Act ID - 101011348709 Now it's time shifting to @reliancejio or @airtelindia
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Vikram Roy
(@vikramroy) reported
from
Hyderabad, Telangana
@ACTFibernet I need help in getting an Act approved router for my existing ACT connection. Hyd. Unable to raise a ticket. If not possible I wish to discontinue. Plz help.
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Dhiresh C. RayMohapatra
(@dhiresh_c) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Customers are experiencing DADAGIRI of actfibernet. Company has one of the policis is DOMUNHA. There executive will say one thing and will not keep their commitment. Customer has to go as per their sms only. Another financial torture.
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Nilesh Mahajani
(@Hyd_Nawab) reported
from
Hyderabad, Telangana
To open @ACTFibernet app, we need fast Internet. Ridiculously slow app, 4G is not enough.
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Atul Sareen
(@sareengram) reported
from
Rājendranagar, Telangana
@ACTFibernet I’m really amused here. Such a reputed company and such low levels of customer service. I’ve been complaining about Internet issue and without solving you guys close the case. When I escalated twice, you again closed before even making a call!
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dheeraj yadav
(@dheeraj95625907) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Dear team I have taken a new connection engineer visited at my place however he told that it will take 5 days as no box to give connection please look into the issue on high priority Dear Customer your prospect Number is 101422504965,
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M̶i̶t̶z̶ ̶J̶a̶i̶n̶
(@its_mitz) reported
from
Hyderabad, Telangana
@ACTFibernet Network name : Actfiber Customer ID : 101000706735
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Bharath Bhushan 🌟🌟🌟
(@DigitalBharath) reported
from
Hyderabad, Telangana
@ACTFibernet @EshwariSunkara It's been almost 10 days no response from your pathetic service centre and the customer person who is handling the case.. the act guy is not answering the calls. Unfortunately we have paid a year payment..we regret of trusting this **** network ! #ACTFibernet
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Wajeehuddin Ali
(@RulerZzrule_aLi) reported
from
Hyderabad, Telangana
@ACTFibernet That's ridiculous tweet until you provide uninterrupted services. But that never tends to happen.
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KA.... Vinod
(@vinodkaparthi19) reported
from
Hyderabad, Telangana
@ACTFibernet Your ACT Fibernet Request SR10142221188312 is expected to be resolved by 7/2/2020 08:00:00 PM (MM/DD/YYYY) T&C apply. Our new Helpline numbers are 919121212121/ 917288999999. You Can track the status of your Service request using the ACT Fibernet app.
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Ragu
(@iamraguram) reported
from
Hyderabad, Telangana
@ACTFibernet Ref No SR10141946924801. Raised dispute towards my act bill. And this seems to be closed now, what to know what is the resolution, cant fnd info in app. I may have missed call from act. Would like to know what action was taken.
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rajesh mishra
(@Raj5261722) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet My internet is down again it was up only for 2-3 hours please help to fix it looks like your switch is down again
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Kyatham Bhallana
(@KBhallana) reported
from
Rājendranagar, Telangana
@Tremder @ACTFibernet Hey.!! Bro Aryan I'm having proofs like call recording of coustmer support,like stating there higher authorities are neglecting and few coustmer support candidates are cheating us by stating they are from escalation team too insted of resolving our issues.I'm ready to file case.
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suresh
(@Suresh_Maddula) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet I just had conversation with one representative Mr Naveen and asked for delay in installation of service, informed will be get done 2 weeks because it was escalated to higher level. This shows their integrity to customers and their response. He disconnected call.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Akif Mirza
(@akifmirza) reported
@ACTFibernet Yesterday I received a call, but the customer support lady, abruptly ended the call. Kindly call back on alternate number .
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Akif Mirza
(@akifmirza) reported
@ACTFibernet Yesterday I received a call, but the customer support lady, abruptly ended the call. Kindly call back on alternate number .
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Akif Mirza
(@akifmirza) reported
@ACTFibernet Yesterday I received a call, but the customer support lady, abruptly ended the call. Kindly call back on alternate number .
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Akif Mirza
(@akifmirza) reported
@ACTFibernet Yesterday I received a call, but the customer support lady, abruptly ended the call. Kindly call back on alternate number .
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Madhukar
(@maavunoori) reported
@ACTFibernet I am following up on my previous escalation dated November 14, 2025 (sent at 10:11 PM), regarding the complete outage of my ACT Fibernet connection since November 11, 2025. As of today, November 15, 2025 (11:00 AM IST), I have received zero acknowledgment, updates, or resolution despite the 24-hour response window I explicitly requested. This prolonged downtime (now exceeding 72 hours) continues to disrupt my professional work, academic commitments, and essential daily activities, causing significant financial and productivity losses. I reiterate that this breach contravenes TRAI’s Quality of Service benchmarks, including the 99% uptime mandate under the 2024 Broadband Regulations. Recap of Key Details: • Customer ID:*** • Address: Gajularamaram, Praga Tools Colony, Hyderabad, 500055 • Contact:*** • Ticket Reference: SR10177909921884 • Assigned Personnel: Technician Vamshi Chinthaloori (no site visit); Supervisor Sathish Ganga (vague assurances only) • Impact: Zero internet access; multiple unfruitful follow-ups via app, calls, and email. Immediate Demands (Escalated Due to Non-Response): 1. Acknowledgment Confirmation: A direct reply to this email within the next 2 hours (by 1:00 PM IST today), confirming receipt and assigning a senior resolver. 2. Service Restoration: Full connectivity restored today (November 15), with on-site verification if needed. Provide a precise ETA and tracking link. 3. Compensation & Report: • Prorated refund for 4+ days of outage (e.g., full daily rate of my plan). • Written root cause analysis (e.g., cable fault, network overload) and preventive measures. 4. Higher Escalation: If unresolved by EOD today, immediate handover to Atulit nodal level or CEO office, with CC to TRAI (reference: my impending complaint via TRAI portal). I have documented all interactions (screenshots attached) and am prepared to: • Lodge a formal TRAI complaint immediately (via app/portal) citing non-compliance. • Share this publicly on social media (e.g., X/Twitter @ACTFibernet) and consumer forums for broader visibility. • Pursue cancellation with full dues waiver under TRAI guidelines. Please treat this as a high-priority matter—your prompt intervention is crucial to retaining my trust in ACT. Thank you for your immediate attention. I expect a substantive response
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Madhukar
(@maavunoori) reported
@ACTFibernet I am following up on my previous escalation dated November 14, 2025 (sent at 10:11 PM), regarding the complete outage of my ACT Fibernet connection since November 11, 2025. As of today, November 15, 2025 (11:00 AM IST), I have received zero acknowledgment, updates, or resolution despite the 24-hour response window I explicitly requested. This prolonged downtime (now exceeding 72 hours) continues to disrupt my professional work, academic commitments, and essential daily activities, causing significant financial and productivity losses. I reiterate that this breach contravenes TRAI’s Quality of Service benchmarks, including the 99% uptime mandate under the 2024 Broadband Regulations. Recap of Key Details: • Customer ID:*** • Address: Gajularamaram, Praga Tools Colony, Hyderabad, 500055 • Contact:*** • Ticket Reference: SR10177909921884 • Assigned Personnel: Technician Vamshi Chinthaloori (no site visit); Supervisor Sathish Ganga (vague assurances only) • Impact: Zero internet access; multiple unfruitful follow-ups via app, calls, and email. Immediate Demands (Escalated Due to Non-Response): 1. Acknowledgment Confirmation: A direct reply to this email within the next 2 hours (by 1:00 PM IST today), confirming receipt and assigning a senior resolver. 2. Service Restoration: Full connectivity restored today (November 15), with on-site verification if needed. Provide a precise ETA and tracking link. 3. Compensation & Report: • Prorated refund for 4+ days of outage (e.g., full daily rate of my plan). • Written root cause analysis (e.g., cable fault, network overload) and preventive measures. 4. Higher Escalation: If unresolved by EOD today, immediate handover to Atulit nodal level or CEO office, with CC to TRAI (reference: my impending complaint via TRAI portal). I have documented all interactions (screenshots attached) and am prepared to: • Lodge a formal TRAI complaint immediately (via app/portal) citing non-compliance. • Share this publicly on social media (e.g., X/Twitter @ACTFibernet) and consumer forums for broader visibility. • Pursue cancellation with full dues waiver under TRAI guidelines. Please treat this as a high-priority matter—your prompt intervention is crucial to retaining my trust in ACT. Thank you for your immediate attention. I expect a substantive response
-
Madhukar
(@maavunoori) reported
@ACTFibernet I am following up on my previous escalation dated November 14, 2025 (sent at 10:11 PM), regarding the complete outage of my ACT Fibernet connection since November 11, 2025. As of today, November 15, 2025 (11:00 AM IST), I have received zero acknowledgment, updates, or resolution despite the 24-hour response window I explicitly requested. This prolonged downtime (now exceeding 72 hours) continues to disrupt my professional work, academic commitments, and essential daily activities, causing significant financial and productivity losses. I reiterate that this breach contravenes TRAI’s Quality of Service benchmarks, including the 99% uptime mandate under the 2024 Broadband Regulations. Recap of Key Details: • Customer ID:*** • Address: Gajularamaram, Praga Tools Colony, Hyderabad, 500055 • Contact:*** • Ticket Reference: SR10177909921884 • Assigned Personnel: Technician Vamshi Chinthaloori (no site visit); Supervisor Sathish Ganga (vague assurances only) • Impact: Zero internet access; multiple unfruitful follow-ups via app, calls, and email. Immediate Demands (Escalated Due to Non-Response): 1. Acknowledgment Confirmation: A direct reply to this email within the next 2 hours (by 1:00 PM IST today), confirming receipt and assigning a senior resolver. 2. Service Restoration: Full connectivity restored today (November 15), with on-site verification if needed. Provide a precise ETA and tracking link. 3. Compensation & Report: • Prorated refund for 4+ days of outage (e.g., full daily rate of my plan). • Written root cause analysis (e.g., cable fault, network overload) and preventive measures. 4. Higher Escalation: If unresolved by EOD today, immediate handover to Atulit nodal level or CEO office, with CC to TRAI (reference: my impending complaint via TRAI portal). I have documented all interactions (screenshots attached) and am prepared to: • Lodge a formal TRAI complaint immediately (via app/portal) citing non-compliance. • Share this publicly on social media (e.g., X/Twitter @ACTFibernet) and consumer forums for broader visibility. • Pursue cancellation with full dues waiver under TRAI guidelines. Please treat this as a high-priority matter—your prompt intervention is crucial to retaining my trust in ACT. Thank you for your immediate attention. I expect a substantive response
-
Madhukar
(@maavunoori) reported
@ACTFibernet I am following up on my previous escalation dated November 14, 2025 (sent at 10:11 PM), regarding the complete outage of my ACT Fibernet connection since November 11, 2025. As of today, November 15, 2025 (11:00 AM IST), I have received zero acknowledgment, updates, or resolution despite the 24-hour response window I explicitly requested. This prolonged downtime (now exceeding 72 hours) continues to disrupt my professional work, academic commitments, and essential daily activities, causing significant financial and productivity losses. I reiterate that this breach contravenes TRAI’s Quality of Service benchmarks, including the 99% uptime mandate under the 2024 Broadband Regulations. Recap of Key Details: • Customer ID:*** • Address: Gajularamaram, Praga Tools Colony, Hyderabad, 500055 • Contact:*** • Ticket Reference: SR10177909921884 • Assigned Personnel: Technician Vamshi Chinthaloori (no site visit); Supervisor Sathish Ganga (vague assurances only) • Impact: Zero internet access; multiple unfruitful follow-ups via app, calls, and email. Immediate Demands (Escalated Due to Non-Response): 1. Acknowledgment Confirmation: A direct reply to this email within the next 2 hours (by 1:00 PM IST today), confirming receipt and assigning a senior resolver. 2. Service Restoration: Full connectivity restored today (November 15), with on-site verification if needed. Provide a precise ETA and tracking link. 3. Compensation & Report: • Prorated refund for 4+ days of outage (e.g., full daily rate of my plan). • Written root cause analysis (e.g., cable fault, network overload) and preventive measures. 4. Higher Escalation: If unresolved by EOD today, immediate handover to Atulit nodal level or CEO office, with CC to TRAI (reference: my impending complaint via TRAI portal). I have documented all interactions (screenshots attached) and am prepared to: • Lodge a formal TRAI complaint immediately (via app/portal) citing non-compliance. • Share this publicly on social media (e.g., X/Twitter @ACTFibernet) and consumer forums for broader visibility. • Pursue cancellation with full dues waiver under TRAI guidelines. Please treat this as a high-priority matter—your prompt intervention is crucial to retaining my trust in ACT. Thank you for your immediate attention. I expect a substantive response
-
Madhukar
(@maavunoori) reported
@ACTFibernet I am following up on my previous escalation dated November 14, 2025 (sent at 10:11 PM), regarding the complete outage of my ACT Fibernet connection since November 11, 2025. As of today, November 15, 2025 (11:00 AM IST), I have received zero acknowledgment, updates, or resolution despite the 24-hour response window I explicitly requested. This prolonged downtime (now exceeding 72 hours) continues to disrupt my professional work, academic commitments, and essential daily activities, causing significant financial and productivity losses. I reiterate that this breach contravenes TRAI’s Quality of Service benchmarks, including the 99% uptime mandate under the 2024 Broadband Regulations. Recap of Key Details: • Customer ID:*** • Address: Gajularamaram, Praga Tools Colony, Hyderabad, 500055 • Contact:*** • Ticket Reference: SR10177909921884 • Assigned Personnel: Technician Vamshi Chinthaloori (no site visit); Supervisor Sathish Ganga (vague assurances only) • Impact: Zero internet access; multiple unfruitful follow-ups via app, calls, and email. Immediate Demands (Escalated Due to Non-Response): 1. Acknowledgment Confirmation: A direct reply to this email within the next 2 hours (by 1:00 PM IST today), confirming receipt and assigning a senior resolver. 2. Service Restoration: Full connectivity restored today (November 15), with on-site verification if needed. Provide a precise ETA and tracking link. 3. Compensation & Report: • Prorated refund for 4+ days of outage (e.g., full daily rate of my plan). • Written root cause analysis (e.g., cable fault, network overload) and preventive measures. 4. Higher Escalation: If unresolved by EOD today, immediate handover to Atulit nodal level or CEO office, with CC to TRAI (reference: my impending complaint via TRAI portal). I have documented all interactions (screenshots attached) and am prepared to: • Lodge a formal TRAI complaint immediately (via app/portal) citing non-compliance. • Share this publicly on social media (e.g., X/Twitter @ACTFibernet) and consumer forums for broader visibility. • Pursue cancellation with full dues waiver under TRAI guidelines. Please treat this as a high-priority matter—your prompt intervention is crucial to retaining my trust in ACT. Thank you for your immediate attention. I expect a substantive response
-
Akif Mirza
(@akifmirza) reported
@ACTFibernet Yesterday I received a call, but the customer support lady, abruptly ended the call. Kindly call back on alternate number .