Reliance Jio outages and service status in Sūrat, Gujarat
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 1 outage signal in the last 24 hours around Sūrat, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 13, 10:51 AM GMT+5:30.
- Internet (75%)
- Total Blackout (13%)
- Wi-fi (13%)
The latest reports from users having issues in Sūrat come from postal codes 395007 , 395005 and 394107 .
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Sūrat, Gujarat
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Reliance Jio
Reliance Jio is having issues since 01:30 PM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sūrat, Gujarat
The most recent Reliance Jio outage reports came from the following cities: Sūrat.
| City | Problem Type | Report Time |
|---|---|---|
 Sūrat
|
Internet | 8 hours ago |
|
Sūrat
|
Internet | 3 days ago |
|
Sūrat
|
Internet | 4 days ago |
|
Sūrat
|
Total Blackout | 5 days ago |
|
Sūrat
|
Internet | 10 days ago |
|
Sūrat
|
Wi-fi | 16 days ago |
Community Discussion
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Reliance Jio Issues Reports Near Sūrat, Gujarat
Latest outage, problems and issue reports in Sūrat and nearby locations:
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Prashant chotalia (@Drpvc) reported from Sūrat, GujaratPoorest customer care response at @reliancejio care centre at surat. @JioCare Not helping online or offline.
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ᴮᴴᴬᴰᴿᴱˢᴴ ᵛᴱᴷᴬᴿᴵᵞᴬ ♥️✨💯 (@bhadreshv1993) reported from Sūrat, Gujaratthe problem is not being solved even through Twitter, And not even getting from customer care. So please tell us where we should go so that our problem can be solved. Because even having a normal whatsapp message is having trouble. Please do not give high user reasons. @JioCare
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Vijay Makavana (@HiravaBoy) reported from Athwa, GujaratWhen Moto Edge 20 get VoNR support Update? @Moto @motorolaindia @JioCare
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Jinay palrecha (@Jinayp) reported from Sūrat, Gujarat@JioCare @reliancejio @TRAI The Service of Reliance is worst experience till now they have taken more than 45 days for my issue till I feedback or resolution given to us for my Complain regarding disconnection of business account of Jio Not advisable to any one to take it
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sunil Vaghasiya (@9979167672) reported from Sūrat, Gujarat@JioCare @reliancejio Rajhansh Tower Minibajar Surat 395006 Gujarat India Jio tower service is very bed. Ndd can't connect jio care This number is not working in this area +91 94277 94198 +91 91069 42769 +91 98255 92244
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Aarav (@AaravAp5130) reported from Sūrat, GujaratHow Poor service @JioCare No attention is paid to costomer's complaints i Complained Month Ago bt still Didn't Get Solution,facing Call Related issue As It Is, Plz Improve CCCall Service Atleast How Can Do Complain Again!! Sorry to Say sometimes WorstServices by u @reliancejio
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Deepak Jha (@deepak_jha111) reported from Sūrat, Gujarat@JioCare Kindly advise till that time what your customer will do?
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Niraj Ojha (@NirajOj91192051) reported from Sūrat, Gujarat@reliancejio Jio 5g not working inside room Plz help Surat
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Bhavik Patel (@ibhavik_patel) reported from Sūrat, Gujarat@JioCare I have 5 connection with my family i will not wait longer, if you don't provide resolution soon, within this month.
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सच की शक्ती सत्यमेव जयते (@Krishulv) reported from Sūrat, Gujarat@reliancejio give me money back your company is poor network now in surat your network not working
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Kaushik Dodiya (DKP) (@kaushik_dodiya) reported from Sūrat, Gujarat@UnionBankTweets @RBI i do a recharge in jio @JioCare its complete more then 10 days. I have talk with union bank customer care he take a complaint and but still today i didnt get my money back. And i try to call in union bank customer care more then 5/6 time but call not connect
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Ghanshyam Radadiya (@Shyam__Radadiya) reported from Sūrat, Gujarat@reliancejio With reference to Service Request Number SR00001E9FH8 for your JioFiber connection having JioFixedVoice Number +912613167346, your appointment with Jio service engineer is scheduled at your premises on 2022-09-30:17:00:00. Abhi tak engineer aaya nahi he
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रोHIT सिंH 🇮🇳 (@rohit_nalanda) reported from Sūrat, GujaratHello @reliancejio My no not update in 5G But I live in 5G network area ... Plz upgrade my jio number
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Sagar Babson (@sagarso19566752) reported from Sūrat, GujaratVery rubbish service @reliancejio @JioCare New Jio Fiber connectivity has been done. The network has not been coming for 20 days.There is an employee of a Jio customer whose name is Rishi,+91 78598 01642, he doesn't even talk properly. Closed the complaint without working. 🙎
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Brijesh Patel (@brizs07) reported from Olpād, Gujarat@reliancejio Jio internet speed is very slow. I contact customer care and complain them but there was no improvement in internet speed. ASAP please improve jio internet speed
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Jitendra Bharti (@Jitendr14302402) reported from Sūrat, GujaratSince 20days and the problem of network getting off continues..@JioCare @airtelindia
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Dr.Anand Patel (@dr_anand) reported from Sūrat, Gujarat@TRAI @reliancejio Whom & how i contact customer care of giga fibre for very bad service? Called customer care 4-5 times but each time my call ended,failed to file complain thru Jio App,even unable to contact executive who was in charge when i installed giga fibre. 😡😡😡😡😡
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Naushad Ansari (@ansarnau) reported from Sūrat, GujaratWhen will be the issue of network, call drop and low connectivity will be solved? Even unable to complaint in jio app that much bad network. Every time executive saying network will resolve within 20 days now more than 1 years gone. @JioCare @RelianceJioCare @reliancejio
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Shubham Nagarji (@ShubhamNagarji2) reported from Sūrat, Gujarat@JioCare I'm facing some serious issues with your network please help me ASAP.
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Dipesh Shah (@urdiips) reported from Sūrat, GujaratI'm thinking to switch mobile operator @airtelindia to @reliancejio due to me and my family suffering Internet issues since last week. Hey @reliancejio, Please show me some reasonable postpaid family plan.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Ammu K (@AmanVarma875146) reported@JioCare @JioCare did you guys take care of your customer or not??? I get frustrated with your service. It's been more than a week since I not received my refund amount in my bank account.i sent many mail but no response. Refund my amount immediately.
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செல்வி பவித்ரா (@VLinsta) reported@JioCare Can you escalate this issue to the top as there is zero response from the local team. Atleast make them communicate the delay reason and possible installation date/time. Waiting for more than 15 days for a fiber connection is too much in this modern era.
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ankit chauhan (@IloveTroubles) reported@JioCare @JioCare pls check the attached thread,i have already attached snapshots of the number in both the thread and message.Pls do basic customer work. Need some response or raising it to linkedin now to the CTO
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Alok Jain (@alokmjain) reported@reliancejio Poor network, slow internet speed, useless responses from customer care… this is service quality of jio! Please either provide proper quality services or withdraw from providing mobile services. Dont mislead customers and only fleece money.
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Devender Singh (@itsdevShekhawat) reportedOrdered a Jio SIM on 9 May 2026 with promised delivery in 48 hours, but till now no SIM, no delivery schedule, and no proper update. Very disappointing service from @JioCare @reliancejio Order No: NO00015E9YO9 Resolve this immediate.
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Akgupta (@Akgupta53418723) reported@reliancejio complaint no SR000035mh35 pending since 11 may . No response from JIO . Four times reschedule to attend fault. I am thinking to get disconnected fiber. Service of Airtel is good
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Anirban Santra (@AnirbanSan41539) reported@JioCare Sanju service person clearly said either I take AirFiber or switch providers, and he will not fix my current connection. Currently the status is on hold. He said he won’t be fixing the issue. Please do something. I have already paid for the anual plan. Im a loyal customer.
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Venkat Vasant (@VenkatVasant) reported@JioCare @JioCare it’s 3rd day issue is not resolved
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DevNimkar (@DevenNimkar) reported@JioCare Even after 15 days of the issue, the issue is not resolved. No status is updated by Jio yet. @reliancejio your customer care is pathetic
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Melon Lusk (@MelonMusk333) reported@JioCare @inkitr This is really concerning,, no internet connection from past 24 hrs no complain is being entertained through complain number 18008969999, Are customer idiot? 4 days se connection disturbed hai, ek din bas 24 hrs k liye resolve hua & still same,