Reliance Jio outages and service status in Sūrat, Gujarat
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 1 outage signal in the last 24 hours around Sūrat, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 25, 4:46 PM GMT+5:30.
- Internet (62%)
- Total Blackout (15%)
- Wi-fi (15%)
- E-mail (8%)
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Sūrat, Gujarat
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 26: Problems at Reliance Jio
Reliance Jio is having issues since 07:30 AM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sūrat, Gujarat
The most recent Reliance Jio outage reports came from the following cities: Sūrat.
| City | Problem Type | Report Time |
|---|---|---|
 Sūrat
|
Total Blackout | 20 hours ago |
|
Sūrat
|
Internet | 4 days ago |
|
Sūrat
|
Wi-fi | 5 days ago |
|
Sūrat
|
11 days ago | |
|
Sūrat
|
Internet | 11 days ago |
|
Sūrat
|
Internet | 12 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
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Reliance Jio Issues Reports Near Sūrat, Gujarat
Latest outage, problems and issue reports in Sūrat and nearby locations:
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Dr. Yugdeep Pilania (@YUGROXX) reported from Sūrat, GujaratTired of poor internet service 😪 @JioFiberVoice @JioCare @JIOFIBER8
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रोHIT सिंH 🇮🇳 (@rohit_nalanda) reported from Sūrat, Gujarat@JioCare 24+ h completed Not sending jio true 5G popup in my number Plz upgrade my number in 5G network area Plz help @JioCare
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Bhavik Patel (@ibhavik_patel) reported from Sūrat, Gujarat@JioCare Issue from more than 2 months not called temporary.Increasing users is not problem u should have to look for that also,if users are more in our area & we have not getting good speed than you have not taking less amount of recharge,we are paying same as users experience good speed
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Shubham Nagarji (@ShubhamNagarji2) reported from Sūrat, Gujarat@JioCare I'm facing some serious issues with your network please help me ASAP.
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Ghanshyam Radadiya (@Shyam__Radadiya) reported from Sūrat, Gujarat@caanilshekhawat @reliancejio @_MukeshAmbani With reference to Service Request Number SR00001E9FH8 for your JioFiber connection having JioFixedVoice Number +912613167346, your appointment with Jio service engineer is scheduled at your premises on 2022-09-30:17:00:00.
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Mahek Chawla (@mahekchawla04) reported from Sūrat, Gujarat@reliancejio @RelianceJioCare my internet is not working since two days, raised a request but your service guy marked it as solved without even coming, and calling me and telling why did i raise another request. Is this kind of behaviour what we expect from jio ?
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Amrendra A Mishra (@amvra2351) reported from Sūrat, Gujarat@JioCare Thanks a lot for your efforts without resolution. Now customers like me will never trouble you and your company Reliance Jio Fibre as I have already applied for refundable deposits of 6500/-and six months subscription for new plan paid on 27.6.22 operative 9/7/22.
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S.K.Kathiriya (@skkathiriya8) reported from Sūrat, Gujarat@JioCare It's 29 there was no solution for my issue I suddenly received a message that your address verification failed when no one came to verify the address. Pls. Refund my money..
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Abhay Mehta (@abhaymehta) reported from Sūrat, Gujarat@reliancejio @JioCare while aiming to be the number 1 telecom service in india, customer service was definitely not on its mind. Jaisa naam waisa kaam. #JioFiberChorHai
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Vijay Makavana (@HiravaBoy) reported from Athwa, GujaratWhen Moto Edge 20 get VoNR support Update? @Moto @motorolaindia @JioCare
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Sagar Babson (@sagarso19566752) reported from Sūrat, GujaratVery rubbish service @reliancejio @JioCare New Jio Fiber connectivity has been done. The network has not been coming for 20 days.There is an employee of a Jio customer whose name is Rishi,+91 78598 01642, he doesn't even talk properly. Closed the complaint without working. 🙎
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Harshit Maiwala (@HMaiwala) reported from Sūrat, Gujarat@reliancejio @JioCare disconnection since 10th July, shared usage statement with your team to prove. My resolution date has been extended to 22, 26 ,27th and today to 1st August. My plans ends on 12th Aug. called..mailed... I think it is time for #goodbyeJio.
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LAWYER AVINASH JAIN (@avinashjain4ind) reported from Sūrat, Gujarat@JioCare your jio fiber is not working please send your engineer as early as possible
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Aarav (@AaravAp5130) reported from Sūrat, Gujarat@JioCare I agree With Technical Issues But What About Ur Customer Care Services.. totally Failed In My Case.
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Vijay Makavana (@HiravaBoy) reported from Sūrat, GujaratJio 5G not Working on my Infinix Hot 20 5G . This phone support 12 5G band but Jio 5G not working. I have welcome offer and 5G network city @InfinixIndia @Infinix_Mobile @JioCare
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Ranjan Pathak (@1ranjanpathak) reported from Sūrat, Gujarat@JioCare @vishaljaiswal And if the first call is an emergency call then should we have to wait for your announcement to finish and then u connect our call till then person may die also. Which customer has asked you to start this type of announcement. and by the way it's not for only 01st call only.
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Bhavik Patel (@ibhavik_patel) reported from Sūrat, Gujarat@JioCare I have 5 connection with my family i will not wait longer, if you don't provide resolution soon, within this month.
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Manish Maurya (@fictgamer) reported from Sūrat, Gujarat@reliancejio My iphone 12 got the update of 5g and i also got the trail 5g unlimited offer but not able to use it in surat. Need some help🙃
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Deepjariwala (@Deepjariwala9) reported from Sūrat, Gujarat@reliancejio Thik se 3G internet speed bhi nahi dete or 5g launch karne chale.. Worst internet speed i have ever seen on jio. No-7359164646 , location - udhna Surat
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Vinod C Singh (@VinodCSingh1) reportedWorst network jio at phoolpur Prayagraj @JioCare @ANI
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Nitin Verma (@ni3verma501) reported@JioCare Service Request number SR000036O1HR for your JioFixedVoice Number connection having JioFixedVoice Number +917935879399, scheduled an appointment with a Jio service engineer on 25-May-2026 between 16:00:00 - 17:00:00. Nobody came till now. Worst service. @JioCare @reliancejio
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Shikhar (@ShikharTrades) reported@JioCare Again no confirmation on whether this is an AirFiber backend/tower routing issue or not. I asked a direct technical question but again received only a generic reply. After almost 3 months, customers deserve clear answers, not endless copy-paste responses.
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Krishna Sarkar (@Krishna07294945) reported@JioCare I already contacted customer care and they confirmed no relocation request was processed. I also mailed multiple times earlier. Your employee misled me in the name of relocation and gave a new connection. Kindly resolve this issue.
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Kuldeep Vora (@kuldeep7035) reported@JioCare Service request raised, but when it will be resolved....? It has almost 6 days gone... None of the service providers do take this much of time
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Devendra Singh Khokhar (@kumard1958) reported@JioCare India top company customer advisor not creating my SR nor responding on email send various time about my credit balance closed by company on my reallocation request and issue new connection with same mobile and unknown name
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Vaneet Mahajan (@vineetmhjn) reported@reliancejio Pathetic service. Paid upfront and booked a sim on your app on 17th May. SIM was to be delivered in 48 hours. 10 day+ & SIM not delivered. Standard call centre response over multiple calls: Escalated, sim to be delivered tomorrow. That tomorrow hasn't come yet.
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deepak kumar (@deepakk96796680) reported@JioCare few hours later, the 4G service also ceases to function. Currently—for the last 4 or 5 days—the 5G service has not been working at all, and I am unable to even make proper phone calls. I have called customer care twice regarding this,Poor customer care service no one is replying
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amitksingh (@amitkaundilya) reported@JioCare received confirmation message & a call from technician. he asked for OTP without visiting my place for closure of call. told him to visit first & address the fault, but he was only interested in OTP. similar incident faced in past too. poor on ground implementation.
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Always Rohit Singh (@RohitGameVerse) reportedRequest IDs: SR000036FUYR SR00002XX2HD Jio needs to stop auto-generated replies and actually fix customer issues. Either provide stable service or compensate customers fairly for repeated long downtimes. #JioCare #InternetDown #CustomerExperience