BSNL outages and service status in Kolkata, West Bengal

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of BSNL reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kolkata, West Bengal

The most recent BSNL outage reports came from the following cities: Kolkata.

City	Problem Type	Report Time
Kolkata	Internet	16 hours ago
Kolkata	Total Blackout	1 day ago
Kolkata	Internet	5 days ago
Kolkata	E-mail	7 days ago
Kolkata	Total Blackout	11 days ago
Kolkata	Phone	12 days ago

Community Discussion

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BSNL Issues Reports Near Kolkata, West Bengal

Latest outage, problems and issue reports in Kolkata and nearby locations:

• 
  Tatharta Bera (@TathartaB) reported 3 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD @BSNL_KOTD Phone lines are not working getting false ring..unable to contact customer care.. phone number is 03324770143 Its under Rajpur Sonarpur BSNL Telecom..Please look into this immediately and need a immediate resolution..

• 
  Prakriti Ojha (@PrakritiOjha) reported 5 minutes ago from Kolkata, West Bengal

  @BSNLCorporate @BSNL_KOTD Bsnl landline is dead, wifi is not working, unable to reset password. Your executive promised he will visit today to attend to issues and is now saying that it will take another three days.

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 7 minutes ago from Hāora, West Bengal

  I got my Airtel number port on BSNL on 23rd Aug Sim was activated on 26 Aug but there is a problem my outgoing calling is working well but incoming call BSNL to BSNL creating problem mobile number invalid this happens only BSNL to BSNL. Ph- 9433926792 @BSNLCorporate @BSNL_KOTD

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 7 minutes ago from Hāora, West Bengal

  @BSNL_KOTD Suffering from bad GSM service in BSNL very bad 3G network and my data is working as 0.9 mbps. Call drop problem PH- +919432400194 & +9194324 00249 Kolkata circle District- Howrah Address-14/8 Nandalal chatterjee lane belepole pin-711104 @BSNLCorporate

• 
  Sudhaan (@sudhaan21) reported 8 minutes ago from Nabaghara, West Bengal

  @BSNL_KOTD #bsnl signal down at

• 
  Rana (@RanaBha44995352) reported 15 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD does BSNL WiFi Broadband service available in Sarsoona area?

• 
  SubhaJit Sarkar 🇮🇳 (@twt_SubhaJit) reported 15 minutes ago from Kolkata, West Bengal

  Hello, @BSNL_KOTD @BSNLCorporate Today at 10:04 pm my mobile number port in to BSNL from airtel. I got my tele verification OTP. But when I try to call at 1507, from BSNL I got this message "Sorry, the service is unavailable at the current time. Please try again later."

• 
  Dr. Harendra Shahi (@Shahi2a) reported 15 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD again very poor service by bsnl.... faulty landline ...complaint made twice within 4 days but not a single response from bsnl.

• 
  Sneha Das (@S_DasMe) reported 17 minutes ago from Kolkata, West Bengal

  @BSNLCorporate I'm requesting to everyone please don't purchase new #BSNL sim or please don't port your current no. to BSNL...Cz their 99%words are fake...They don't have proper 4G service in maximum areas...They cheated me badly so please BEWARE PEOPLE..🙏🙏@BSNL_KOTD @BSNLCorporate shame on u

• 
  Arup Halder (@ArupratanHalder) reported 21 minutes ago from Bārāsat, West Bengal

  Our local BSNL Mobile network doesn't work properly. Please sir do something. Our pin code is 743234 (West Bengal) @BSNLCorporate @BSNL_KOTD

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 22 minutes ago from Hāora, West Bengal

  Suffering from bad GSM service in BSNL very bad 3G network and my data is working as 0.9 mbps. Call drop problem PH- +919432400194 & +9194324 00249 Kolkata circle District- Howrah Address-14/8 Nandalal chatterjee lane belepole pin-711104 @CGM_CTD_BSNL

• 
  Sukumar Goswami (@SukumarGoswam14) reported 28 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD @BSNLCorporate Hi kindly look into this my landline is not working since long time (from last 7 month )I have made few complain against d same but still issue not resolved . It a a worst experience for me in ever. Very poor service @bsnl 033_24491161/64

• 
  Mainak Ghosh (@mainakjiko) reported 34 minutes ago from Kolkata, West Bengal

  @AshwiniVaishnaw Sir, there is no internet in our broadband line of BSNL.. 033 25683814. Landline is also dead.. I am a IIT student... For no internet, I am not able to attend online classes...It has been more than 3 days... Complained but no result...Plz help.. @BSNLCorporate

• 
  Md Abdullah (@allahrakhag786) reported 35 minutes ago from Pānchuria, West Bengal

  @CMDBSNL Sir ji Doosri company ka 5G Network Launch hone jarehi hey, BSNL 4G Network Launch kar nehi parehi hey, Hum ek BSNL ka Customer hey, Hume or kitna din iss porisebao se bonchit rehena parega

• 
  Rupak Dutta (@Roopak165) reported 40 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD Nobody cares when you lodged complaint on fault booking. My landline out of order for past 15 days. My Complaint on service 033-24076706 is registered. My docket Number is 16632662262. Is BSNL really dying?😰😰😰

• 
  Monojit Gupta (@Monojit_Gupta) reported 43 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD Still issue not resolved. What type of service #bsnl is providing.

• 
  Francis Avishek Roy (@FrancisAvishek) reported 45 minutes ago from Kolkata, West Bengal

  @BSNLCorporate @BSNL_KOTD It is not a matter of one day or one month.We have been facing this problem for many years, so we have been forced to stop using BSNL for Internet.Despite repeated complaints, no solution was found.Send one of your representatives to our area to test intenet. Thanks

• 
  DJ (@John42604523) reported 50 minutes ago from Kolkata, West Bengal

  When BSNL 4G service would start in kolkata circle @BSNL_KOTD

• 
  Sayanti Majumder (@Sayanti_NKDA) reported 52 minutes ago from Pānchuria, West Bengal

  BSNL network is completely black out since yesterday. Please look into it. @BSNL_KOTD

• 
  S R (@SayantanRaha6) reported 54 minutes ago from Kolkata, West Bengal

  @CMDBSNL Hello sir, My father is retired employee of BSNL. Our landline is O.O.O from 2020 and we registered many complaints but no response from the team. I checked the status of complaints, it shows resolved. I tweeted and get the same response. Would be grt if U can help.

BSNL Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BSNLCare (@bsnl_care) reported 5 minutes ago

  @lokeshgusai1988 Dear Customer, The ₹51 voucher is currently not available in your circle. Please check the latest available plans on the My BSNL App, BSNL Selfcare Portal, or at your nearest BSNL CSC. Regards, BSNL Care (Mubeen)

• 
  BSNLCare (@bsnl_care) reported 5 minutes ago

  @ATUL86SINGH Dear Customer, We acknowledge your concern and are actively working towards finding an effective solution on the same. Your complaint has been escalated to the department and you can expect a response shortly. Your docket number is F1018162502346. Regards, BSNL Care(Mubeen)

• 
  Burugula Mahender (@BurugulaMa73854) reported 6 minutes ago

  Equal Work deserves Equal Pay! 3rd PRC is not a favour, it’s a right of BSNL employees. Support today’s X Campaign at 12 PM. #3rdPRCforBSNL #EndPayDisparityInBSNL #SupportBSNLGrowth @PMOIndia @JM_Scindia @DoT_India ________________________________________

• 
  BSNLCare (@bsnl_care) reported 7 minutes ago

  @anirbanguha40 Dear Customer, For further assistance, please feel free to reach out to our BSNL customer care helpline at 1800-180-1503, or visit your nearest BSNL office for personalized support. We are here to help! Regards,  BSNL Care (Abhishek)

• 
  BSNLCare (@bsnl_care) reported 8 minutes ago

  @SharmaRinku16 Dear Customer, Greetings of the Day! Sorry for the inconvenience caused to you! We would request you to please wait for the refund. It will automatically be credited into your bank account within 3 to 7 working days. Regards BSNL- Care (Avantika)

• 
  The Cloaked Gaze 👀 (@gaze_observer) reported 9 minutes ago

  BSNL Slips to ₹1,269 Crore Net Loss in Q4 FY26 vs ₹280 Crore Profit a Year Ago; Full Year Loss Doubles to ₹4,738 Crore; Revenue Misses DoT Target by Wide Margin The Numbers — Deteriorating Financials Q4 FY26 net loss: ₹1,269 crore vs net profit of ₹280 crore in Q4 FY25 (accounting changes had boosted prior year earnings) Full year FY26 net loss: ₹4,738 crore — more than double the ₹2,247 crore loss in FY25 Revenue from operations rose only 1.7% to ₹21,199 crore — well below the ₹28,476 crore target set under DoT-BSNL MoU Q4 revenue fell 14% YoY to ₹5,721 crore — decline across all three key segments: Consumer fixed access Consumer mobility Enterprise services Loss Drivers — What Went Wrong Higher network operating expenses Rising employee costs Elevated finance charges and depreciation Cellular business (~26% of revenue) posted only 1% growth in FY26 — revenue at ₹5,571 crore Weak revenue growth despite 42% jump in ARPU to ₹101 in FY26 — surge driven by shrinking active subscriber base, not genuine growth Subscriber Reality — The ARPU Paradox Total mobile subscriber base: 92.9 million at March-end — up from 91.06 million in March 2025 However, active subscriber base declined to 52.7 million at end of March IIFL Capital (May 29 brokerage note): sharp Arpu rise despite weak revenue growth suggests increase driven by shrinking active base — not organic expansion Analysts had questioned the Arpu surge even as BSNL claimed 4G data usage growth Management View — Cautious Optimism BSNL Chairman & MD Robert Ravi in April: "We're entering a growth phase where results of capex investments, backed by government support, are becoming visible" Claims early indicators of trend reversal as customers experience reliable 4G connectivity Target set to raise Arpu to ₹150 in FY27 Accelerating 4G adoption and rising data consumption expected to help achieve target Regulatory & Ministerial Scrutiny During review meeting with Communications Minister Jyotiraditya Scindia in April — concerns raised about stagnation in BSNL's core business revenue in FY26 DoT had not responded to queries till press time Financial statements dated May 22 published on BSNL website Core Theme BSNL's Q4 and FY26 results lay bare the scale of the challenge facing India's state-owned telecom — losses more than doubling, revenue missing targets by over ₹7,000 crore, and an Arpu jump that masks a shrinking active base rather than genuine subscriber recovery. While management points to early 4G momentum and government capex support as green shoots, the gap between BSNL's narrative and its financials remains wide, and the path to sustainable profitability looks long without a decisive turnaround in active subscriber addition and core business revenue.

• 
  Vaibhav (@Vaibhav32442250) reported 9 minutes ago

  @BSNL_UPEast This is stupid you will never able to retain customer like this , instead of giving this offer to new customer try to give your old customer offers and retain them. we all want to see BSNL success

• 
  Juno Vortex (@JunoVortex) reported 9 minutes ago

  @aravind Yeah, the sabotage of BSNL by poaching its engineers by private players was real. BSNL not getting 3G or 4G while all other private players got it definitely slowed down its growth/expansion plans. BSNL's towers paved the way for growth of private players is unquestionable. BSNL could bring much more than starlink too if only the government had the will!

• 
  Subhransu Satyabrata (@gypsy_boy1990) reported 15 minutes ago

  Dear @BSNLCorporate, the network quality has been extremely poor for the past few days. Frequent call drops, weak signals, and slow internet connectivity are causing significant inconvenience. Kindly look into the issue and resolve it at the earliest. #BSNL #NetworkIssue #Odisha

• 
  Global Indian (@I_am_SandeepB) reported 18 minutes ago

  @CMDBSNL Can you please address the issues with you website for online payment for the Landline and FTTH? I pay for Jaipur (for may parental home) and Gurgaon nos. but you cant pay together for both and even for individual one by one. BSNL deserves better portal. @JM_Scindia