BSNL outages and service status in Kolkata, West Bengal

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of BSNL reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kolkata, West Bengal

The most recent BSNL outage reports came from the following cities: Kolkata.

City	Problem Type	Report Time
Kolkata	Internet	3 days ago
Kolkata	Internet	3 days ago
Kolkata	Total Blackout	4 days ago
Kolkata	Internet	8 days ago
Kolkata	E-mail	9 days ago
Kolkata	Total Blackout	14 days ago

Community Discussion

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BSNL Issues Reports Near Kolkata, West Bengal

Latest outage, problems and issue reports in Kolkata and nearby locations:

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 3 minutes ago from Hāora, West Bengal

  @BSNLCorporate I suggest BSNL as a customer please lunch official soft client app of BSNL for customer comfort and satisfaction thank you.

• 
  Lazy Tourer (@LazyTourer) reported 3 minutes ago from Kolkata, West Bengal

  @TelecomTalk You guys need to talk more about this back dated technology what modern ISPs are using with their IP Network. CGNAT is getting used with fiber where 2 facade ago, BSNL dialup had dynamic but Public Top Level IP.. India must covert to IPv6 urgently

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 9 minutes ago from Hāora, West Bengal

  @BSNLCorporate Please resolved our grievance as soon as possible because our BSNL numbers is linked with Bank , Gas booking and other commercial activities due to such network problem we are not able to get OTP from many platforms please resolved as soon as possible. @CMDBSNL @BSNL_KOTD

• 
  Debashis Bhattacharjee (@Debashi11046606) reported 10 minutes ago from Hāora, West Bengal

  S L A system flop J C L system back up please save B S N L CGM Biswajit Paul look into the matter and support Valuable Customers of BSNL Save 4800 JCL families. Ether wise you will be the responsible person for destroying Kolkata Telephones(BSNL).

• 
  Ravi Menon (@RaviMen48172263) reported 10 minutes ago from Kolkata, West Bengal

  @OfficeOfRSP Respected Sir, My No 033 24284573 Broadband has not been working for the last 5 days . I have been continuously tweeting to Bsnl and Dot on daily basis. No help received so far and I am in an Emergency situation currently. Sir can you please help me.

• 
  Francis Avishek Roy (@FrancisAvishek) reported 10 minutes ago from Kolkata, West Bengal

  @BSNLCorporate Thanks For Replying. I hope this problem is solved soon. We firmly believe that #BSNL will not disappoint us. My BSNL number-9903227227 Alternative Number-9143395122 For further Communication. Till network restoration we are not able to use Internet facility.

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 15 minutes ago from Hāora, West Bengal

  @BSNLCorporate Very bad 3G speed of in my area continuously complaining but no action taken by BSNL .Thinking to Port out my number Ph- +919432400194, +919432400249, +9194323 66952 +918777032041, Address- 14/6 Nandalal chatterjee lane belepole Howrah santragachi pin-711104

• 
  Sandip Kanjilal (@SandipKanjilal1) reported 16 minutes ago from Kolkata, West Bengal

  CGM,CTD,BSNL SMS service is not at all working properly in Kolkata Circle for last two days as I cannot verify my mob. No.9432000018 in Amway.

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 17 minutes ago from Hāora, West Bengal

  Suffering from bad GSM service in BSNL very bad 3G network and my data is working as 0.9 mbps. Call drop problem PH- +919432400194 & +9194324 00249 Kolkata circle District- Howrah Address-14/8 Nandalal chatterjee lane belepole pin-711104 @BSNLCorporate @BSNL_KOTD @CGM_CTD_BSNL

• 
  Diptadip Mandal (@diptadip_mandal) reported 20 minutes ago from Hāora, West Bengal

  @ChandannagarC @ChandannagarPC BSNL BROADBAND line 033-26725666 is down in Rishra police station due to fiber cut. Municipality chairman not allowing us to do bsnl fiber maintenance in Rishra area.

• 
  Diptadip Mandal (@diptadip_mandal) reported 21 minutes ago from Hāora, West Bengal

  @DoT_India Biswabangla Cable Forum Stopping bsnl people to deploy fiber broadband network, this is pathetic situation DoT people need to support us

• 
  Mani Almal (@manialmal) reported 25 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD Mail was sent given faulty LL number. Still dead but get daily SMS for payment. This is BSNL work culture and customer care?

• 
  GAUTAM SINHA RAY (@goutamobc) reported 32 minutes ago from Hāora, West Bengal

  In the trailing mail 29/04 of Customer Care it is confirmed that “ Card is active”. Today morning I used card to pay BSNL but transaction was declined & Card is blocked. So it appears that there is no coordination internally in SBI card and Customers are being harassed

• 
  Atanu Sengupta (@senatanu66) reported 35 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD 03325421089 gone dead down since 14th May. No idea how to make it alive again.This landline is solely for broadband usage.Hence do not find much reason to keep this line any more due to Pathetic services of BSNL technical team. Docket no 16120965782.Pls do the needful.

• 
  Soumyaditya Nath Sharma (@NathSoumyaditya) reported 39 minutes ago from Hāora, West Bengal

  @BSNL_KOTD BSNL has started 4G services partially in CTD area on 18-12-2020 But I can't able to access 4G in my Sumsung Galaxy M20 device name My PH-8777032041, Address-14/6 Nandalal chatterjee lane belepole Howrah santragachi pin-711104 plz help me out.

• 
  Diptadip Mandal (@diptadip_mandal) reported 40 minutes ago from Hāora, West Bengal

  @abpanandatv @BanglaRepublic @News18Bengali Rishra Municipality Chairman Stopping BSNL to give services in Rishra to benefit local cable operator Syndicate for unknown secret reason. All the emergency services are stopped.

• 
  Shadab Ahmed (@rational_folk) reported 43 minutes ago from Hāora, West Bengal

  @RajeshS72141064 @BSNL_HR Modi era is the reason for crippling BSNL. In Manmohan era BSNL was the first to introduce cutting edge 3G network in India. In Modi era it still doesn't have 4G.

• 
  Sneha Das (@S_DasMe) reported 54 minutes ago from Kolkata, West Bengal

  @BSNLCorporate I'm requesting to everyone please don't purchase new #BSNL sim or please don't port your current no. to BSNL...Cz their 99%words are fake...They don't have proper 4G service in maximum areas...They cheated me badly so please BEWARE PEOPLE..🙏🙏@BSNL_KOTD @BSNLCorporate shame on u

• 
  Abhishek (@abchat_1997) reported 56 minutes ago from Kolkata, West Bengal

  @BSNL_KOTD trying to set BSNL tunes on my phone but it keeps on showing as 'Pending'. Kindly help to resolve the issue Cc: @BSNLCorporate

• 
  Rana (@RanaBha44995352) reported 60 minutes ago from Kolkata, West Bengal

  @BSNLCorporate @FinancialXpress BSNL Broadband sucks. You can’t even backup your WhatsApp chat using their services.

BSNL Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BSNLCare (@bsnl_care) reported 8 minutes ago

  @ATUL86SINGH Dear Customer, We acknowledge your concern and are actively working towards finding an effective solution on the same. Your complaint has been escalated to the department and you can expect a response shortly. Your docket number is F1018162502346. Regards, BSNL Care(Mubeen)

• 
  Sachin shikerkar (@sachins91) reported 9 minutes ago

  @BSNL_MH @BSNLCorporate @CMDBSNL BSNL fiber service in Keri village hasn't been good in last month. Connectivity hasn't been continuous & speed is also fast. Please look into this and do the needful ASAP. We are solely dependent on BSNL for basic communication needs.

• 
  Ocean Wave (@Dynamo_2024) reported 10 minutes ago

  @bsnl_care And to loot customer bsnl give zero network who will mention this

• 
  The Cloaked Gaze 👀 (@gaze_observer) reported 13 minutes ago

  BSNL Slips to ₹1,269 Crore Net Loss in Q4 FY26 vs ₹280 Crore Profit a Year Ago; Full Year Loss Doubles to ₹4,738 Crore; Revenue Misses DoT Target by Wide Margin The Numbers — Deteriorating Financials Q4 FY26 net loss: ₹1,269 crore vs net profit of ₹280 crore in Q4 FY25 (accounting changes had boosted prior year earnings) Full year FY26 net loss: ₹4,738 crore — more than double the ₹2,247 crore loss in FY25 Revenue from operations rose only 1.7% to ₹21,199 crore — well below the ₹28,476 crore target set under DoT-BSNL MoU Q4 revenue fell 14% YoY to ₹5,721 crore — decline across all three key segments: Consumer fixed access Consumer mobility Enterprise services Loss Drivers — What Went Wrong Higher network operating expenses Rising employee costs Elevated finance charges and depreciation Cellular business (~26% of revenue) posted only 1% growth in FY26 — revenue at ₹5,571 crore Weak revenue growth despite 42% jump in ARPU to ₹101 in FY26 — surge driven by shrinking active subscriber base, not genuine growth Subscriber Reality — The ARPU Paradox Total mobile subscriber base: 92.9 million at March-end — up from 91.06 million in March 2025 However, active subscriber base declined to 52.7 million at end of March IIFL Capital (May 29 brokerage note): sharp Arpu rise despite weak revenue growth suggests increase driven by shrinking active base — not organic expansion Analysts had questioned the Arpu surge even as BSNL claimed 4G data usage growth Management View — Cautious Optimism BSNL Chairman & MD Robert Ravi in April: "We're entering a growth phase where results of capex investments, backed by government support, are becoming visible" Claims early indicators of trend reversal as customers experience reliable 4G connectivity Target set to raise Arpu to ₹150 in FY27 Accelerating 4G adoption and rising data consumption expected to help achieve target Regulatory & Ministerial Scrutiny During review meeting with Communications Minister Jyotiraditya Scindia in April — concerns raised about stagnation in BSNL's core business revenue in FY26 DoT had not responded to queries till press time Financial statements dated May 22 published on BSNL website Core Theme BSNL's Q4 and FY26 results lay bare the scale of the challenge facing India's state-owned telecom — losses more than doubling, revenue missing targets by over ₹7,000 crore, and an Arpu jump that masks a shrinking active base rather than genuine subscriber recovery. While management points to early 4G momentum and government capex support as green shoots, the gap between BSNL's narrative and its financials remains wide, and the path to sustainable profitability looks long without a decisive turnaround in active subscriber addition and core business revenue.

• 
  Prasant Rai (@PRaiLAC) reported 15 minutes ago

  India's biggest telecom problem is the lack of a strong third player. It's either Airtel or Jio. Fed up with both, I wanted to try BSNL or RailTel. Registered on their websites, but never received a single call. Meanwhile, Jio sent multiple messages within days. Today, frustrated with Airtel's internet issues, I switched to Jio. But Within hours, the connection stopped working. What's even more frustrating is the complaint process. Started a chat at 4 PM, waited until 5 :10 PM with no response. Diagnostics showed "No Issues Found" while the internet was down. The installation engineer spent more time explaining TV channels than explaining how to raise a complaint or get support. When it takes 2 hours just to report a fault, imagine the customer's frustration. And BSNL should seriously introspect. Despite being a government-backed operator, basic customer acquisition and responsiveness remain a challenge. Taxpayers deserve much better 😔 @JM_Scindia @DoT_India

• 
  Parmeet (@UnyokedRoaring) reported 18 minutes ago

  @mainbhiengineer Other day he was saying that we had create telephone equipments by our own that can handle any number of users. Those got deployed on BSNL by Tejas. News are there that 4G of BSNL has lot of issues.

• 
  Soumyaranjan Dash (@soumya__dash) reported 25 minutes ago

  @airtelindia I ported my number from BSNL to Airtel. My BSNL SIM stopped working yesterday night, but the Airtel SIM has still not been activated. I have been without network service since then. Kindly look into this issue and activate my number at the earliest.

• 
  productive (@productive1344) reported 26 minutes ago

  @bsnl_care @SarpanchDeepak I want to complain regarding my Bsnl Broadband, there is no internet connection from last night. Pls help me. BSNL Telephone no. 01332297989 Address -Shakti vihar colony,Roorkee 247667 Phn. 9748518683

• 
  Yash Fuse (@yash_fuse) reported 27 minutes ago

  @bsnl_care @RupokAcharjee Hi bsnl team, why are you ignoring my DMs? As you requested I shared the details via DM but now you are ignoring. Fake people I think you will shut down the bsnl company.

• 
  BSNLCare (@bsnl_care) reported 28 minutes ago

  @Chandan36049900 Dear Customer, We acknowledge your concern and are working on a solution. Your complaint number ( F1022162593226 ) has been escalated to the higher department, and you can expect a response soon. We appreciate your patience. Regards, BSNL-Care (Sonu)