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BSNL Outage Map

The map below depicts the most recent cities worldwide where BSNL users have reported problems and outages. If you are having an issue with BSNL , make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BSNL users affected:

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Bharat Sanchar Nigam Limited (abbreviated BSNL) offers mobile and fixed communications, including both dial-up and broadband internet, phone service, mobile phone and mobile internet, as well as television over internet (IPTV). Mobile phone service is offered under the BSNL Mobile brand.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BSNL Issues Reports

Latest outage, problems and issue reports in social media:

  • MANISH_PHARMACY
    Escitalopram (@MANISH_PHARMACY) reported

    @BSNLCorporate I'm from una, gujarat. Working at fatsar, gir Gadhada, Pin code 362530. please improve your network service in my area first so I can book my new bsnl sim online.

  • onlinenewsporta
    OnlineNewsPortal.In Online News Portal (@onlinenewsporta) reported

    Mobile Recharge Prices May Rise 12–15% in Next 3–4 Months; Jio, Airtel and Vi Users Could Face Higher Bills Millions of mobile users in India could soon have to pay more for their monthly recharges. A fresh industry assessment suggests that telecom tariffs may rise by around 12–15% over the next three to four months, putting another strain on household budgets. The projection comes from Centrum Institutional Research, which said the telecom industry's pricing environment has become more favourable for operators following consolidation in the sector. The report expects another 12–15% tariff increase as companies seek to improve average revenue per user (ARPU). The potential increase would affect the country's major private telecom operators, including Reliance Jio, Bharti Airtel and Vodafone Idea (Vi). However, it is important to note that the 12–15% figure is an analyst expectation, not an officially announced tariff increase by all three companies. The possibility of a hike has gained further attention after Airtel recently restructured its prepaid portfolio. The company withdrew several plans, including the popular ₹299 recharge, along with ₹579, ₹619 and ₹649 options. For some Airtel customers, the impact is already visible even without a formal across-the-board tariff hike. The withdrawal of the ₹299 plan means users seeking a comparable 28-day unlimited daily-data option may have to move to a costlier plan. Analysts estimate that the effective impact of Airtel's recent portfolio rationalisation could be around 3–4% overall, while some individual users face a much larger increase depending on the plan they previously used. The bigger question is whether Jio and Vi will follow Airtel with a much broader increase. Industry analysts believe the probability has increased because India's telecom market has effectively consolidated around three major private operators, alongside BSNL. The last major industry-wide tariff increase came in July 2024. Since then, operators have focused on improving monetisation through changes to plans, data benefits and customer segmentation. The expectation now is that another significant hike could help telecom companies raise revenue without relying entirely on subscriber growth. Rising data consumption is another important factor. Millions of customers have moved from basic 4G services towards higher-value data usage and 5G services. Telecom companies need to recover the substantial cost of network expansion and 5G investments, making higher ARPU increasingly important. Vodafone Idea is under particularly strong pressure to improve its financial position and generate sufficient cash for network investment. The company has outlined a large multi-year revival plan, while recent financial results showed its ARPU rising to ₹177 and its subscriber base reaching about 193.1 million. Jio, meanwhile, appears to be preparing its customers for a changing pricing environment in another way. The company has reportedly brought back Jio Prime with a one-year price-guarantee feature, allowing eligible users to protect their tariff rates for a year. The move comes immediately after Airtel's latest restructuring of its prepaid plans. If a 12–15% increase is eventually implemented, the impact could be significant for regular prepaid users. A ₹299 plan, for example, would theoretically become about ₹335–₹344 after a 12–15% increase, while a ₹599 plan could move to roughly ₹671–₹689. Actual prices would depend on how each operator restructures its plans and whether benefits are changed at the same time. The increase could be even more noticeable for annual and long-validity plans because customers generally pay a larger amount at one time. At the same time, operators could choose to redesign plans rather than simply increase every recharge price by the same percentage. For consumers, the immediate takeaway is that a 12–15% hike should currently be treated as an industry forecast rather than a confirmed nationwide price increase. No final tariff schedule covering all Jio, Airtel and Vi plans has been officially announced on the basis of the analyst projection. But the direction of the market is becoming clearer. Airtel's recent plan withdrawals, expectations of higher ARPU and the industry's need to recover network investment costs are all strengthening the case for another tariff cycle. If Jio, Airtel and Vi ultimately move together, mobile connectivity could become noticeably more expensive for Indian households before the end of 2026. The next major trigger will be whether operators convert the current analyst expectations into actual tariff revisions—and whether the three companies make their moves simultaneously or one operator breaks first.

  • namo1700
    JAI MAHAKAAL ( MODI KA PARIVAR) (@namo1700) reported

    @Ajaykumaarji Better to move from @airtelindia to @BSNLCorporate because of hiking of the rates and r taking customer for a ride .its better u take new bsnl sim or do mnp Many to shift to bsnl

  • Sportsanhum
    Raina forever (@Sportsanhum) reported

    I was thinking to switch to bsnl network but at the time of registration I’m getting 404 not found error @BSNLCorporate from last 3 days what kind of service will they provide 😭 just imagine

  • IrfanPathan1612
    Irfan Pathan (@IrfanPathan1612) reported

    @TheGizmoPundit I am using BSNL. They are awesome, but not fixing a basic tower chaning code logic. Whenever in lift the coverage goes off, it takes 5 minutes for 4G to connect even in range. So basically, they are good but Jio will not let them give the best customer experience.

  • bsnl_care
    BSNLCare (@bsnl_care) reported

    @Jass__bhathal Dear Customer, Greetings of the day! We acknowledge your concern and are working on a resolution. Your complaint has been escalated, and you can expect a response shortly. Your complaint number is H1912194308462 . Regards,  BSNL-Care (Neha)

  • mannudada111
    Old मोंक (@mannudada111) reported

    @TRAI Lower the rates, Establish BSNL as top class service provider interms of 5g or 6g with affordable prices, end the duopoly and let there be fair competition for other players

  • nisaarkahamed
    Nisar kakar (@nisaarkahamed) reported

    @TRAI Yes Slow network And fast Rise of Price both are Affecting! Support BSNL support Desi

  • bsnl_care
    BSNLCare (@bsnl_care) reported

    @PrashantKJha1 Dear Customer, We apologize for the inconveniece caused to you. For assistance with your request, we kindly request you to visit your nearest BSNL CSC. They will be able to provide the necessary support and guide you regarding this matter. Regards, BSNL Care (Sangita)

  • vlookupjesus
    Leviticus Karnwal (@vlookupjesus) reported

    @BSNLCorporate Broken website won’t send OTPs. Classic BSNL!

  • Neural__Nomad
    Mantastic (@Neural__Nomad) reported

    @TRAI Mobile recharge has been affecting common people . Allow more players to enter the Indian market . Upgrade BSNL to 5G Service .

  • iramiram1987
    Iram Iram (@iramiram1987) reported

    @TRAI Thank God, BSNL has no network at all, so no question of slow internet

  • KitPaula44055
    Kit Paula (@KitPaula44055) reported

    @Ajaykumaarji @bsnl_care Agreed, a better network and modern tech are crucial for BSNL to really compete. Public support can make a difference.

  • anuragjoshiV
    𝗔𝗻𝘂𝗿𝗮𝗴𝗝𝗼𝘀𝗵𝗶 (@anuragjoshiV) reported

    @TRAI Not only slow network, frequent tariff hike by operators, 5G unavailability, low call quality, Still some villages don't covered Fully at last your control over operators and Poor BSNL

  • tayakhande
    देवराव सनातनी (@tayakhande) reported

    @BSNLCorporate Why don’t BSNL sim support Apple Watch? However private operators have this facility. @Apple

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