Vodafone Idea (Vi) service status: outage reports and connection issues
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Full Outage Map
Vodafone Idea Limited d/b/a Vi is an Indian telecom operator with its headquarters based in Mumbai and Gandhinagar. Vodafone Idea, also known as Vi, is a pan-India integrated GSM operator offering 2G, 4G, 4G+, VoLTE, and VoWiFi services.
Problems in the last 24 hours
The graph below depicts the number of Vodafone Idea (Vi) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone Idea (Vi). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone Idea (Vi) users through our website.
- Internet (55%)
- Total Blackout (22%)
- Phone (19%)
- E-mail (3%)
- Wi-fi (1%)
- TV (0%)
Live Outage Map
The most recent Vodafone Idea (Vi) outage reports came from the following cities: Āsansol, Shiliguri, Patna, Shillong, Udaipur, Lucknow, Chhindwāra, Mumbai, Pune, Chennai, Imphal, Tiruchirappalli, Nagpur, Kapūrthala, and Pālghāt.
| City | Problem Type | Report Time |
|---|---|---|
 Āsansol
|
Internet | 11 hours ago |
|
Shiliguri
|
Phone | 14 hours ago |
|
Patna
|
Phone | 15 hours ago |
|
Shillong
|
Internet | 21 hours ago |
|
Udaipur
|
Total Blackout | 2 days ago |
|
Lucknow
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Idea (Vi) Issues Reports
Latest outage, problems and issue reports in social media:
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Chandrakanta Zutshi (@Moon_Zutshi) reported@SkAsanur87 @ViCustomerCare That sounds really frustrating, especially when you’re abroad and need OTPs urgently. You could consider @reliancejio for IR, and it also supports Wi-Fi Calling, so in supported situations you can stay connected over Wi-Fi and receive OTPs without relying on local network. 👍
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విఆర్ కర్ణ (@karna_vr) reported@ViCustomerCare and charge me ₹210.17? If you claim that I subscribed to or used this service, then please provide clear proof of my consent/activation, including the activation date, time, method of activation, confirmation message/OTP, and the terms accepted by me.
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ਸ਼ਿਵਮ ਕੱਕੜ Shivam Kakkar (@iamshivamkakkar) reported@ViCustomerCare Your CNAP is showing an incorrect caller name. A number saved as “Kakkar” is showing as “Shivam” on my Nokia 110 4G. Please fix this incorrect CNAP mapping. I can share the number via DM.
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Vivek Vinayak Purekar (@Purekar) reported@ViCustomerCare VI is heavily missing customer service. I called up 199 & they said they can not deactivate the no., I will have to visit VI store. We had already gone to VI stores, ane they said to call 199 May because of such things VI is making losses. Time to go back to Airtel.
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Harish (@Harish201020) reportedIf vi can't provide service then tell me clearly i will switch to other providers @ViCustomerCare
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Arvind Pratap Yadav (@iarvindofficial) reported@ViCustomerCare the SIM only delivers 3G or 4G speeds. My request to Vi is this: if you offer a 5G plan, ensure the service quality matches the capability so that customers don't have to constantly toggle 'Flight Mode' to get a connection. I believe that if a customer is loyal to the company,
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Sourabh Sharma (@Sourabhkikral) reported@ViCustomerCare I have shared all details regarding my issue on DM. Kindly look into it and resolve it at the earliest. If the problem remains unresolved, I will be forced to PORT my number to another network. #Vi #ViCare #VodafoneIdea
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విఆర్ కర్ణ (@karna_vr) reported@ViCustomerCare “we are reviewing the concern.” Either resolve the issue with a proper written explanation and reverse the disputed charge, or clearly tell me that Vi is refusing to resolve it.
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Nabeel (@f_soci_ety) reportedHi @ViCustomerCare, I accidentally recharged the wrong Vi number and need the recharge transferred to the correct number. I can share the transaction/reference details via DM. Please help transfer the recharge to the correct number at the earliest. Thanks.
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Tej Tirumala (@tejtirumala) reported@ViCustomerCare Hi , If I have an active plan with validity, will I get missed call SMS alerts? Is MCI free? The ₹45 pack says "Vi App alerts only". Please clarify difference between ₹45 pack vs MCI SMS service.
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SAGAR BHALLA (@sagarbhalla0015) reported@ViCustomerCare very poor customer service, trying to connect with an agent from the past 1 hour, IVR is not allowing me to speak with an agent. Pls let me know how can i speak with a representative.
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Parth Kakadiya🧑💻 (@parth1320) reported@JioCare Finally got my deactivated number back! 🙌 @JioCare couldn’t help me while I was abroad. One email to @ViCustomerCare and they guided me through the process and helped me get my number back. Great service by Vi. Very disappointing support from Jio. Never porting to Jio again!
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Ashutosh (@unashutosh) reported@ViCustomerCare Why is there no resolution yet? It has been 5 days.
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Aayushi khnadelwal (@Aayushi_1994) reported@ViCustomerCare Hi Shruti. I have reverted you. Awaiting quick resolution
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Learner (@iuris_mentem) reported@ViCustomerCare I am using a 5G device nothing pro 3 and in a 5G covered area, but Vi 5G is not activating on my number 9761053240. PLEASE CHECK FOR ANY PROVISIONING ISSUE.
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Bruce Patel (@BruceWayne_42) reportedYeah... Keypad phones don't use data. Atleast think about the poor. @airtelindia @reliancejio @ViCustomerCare
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Sourabh Sharma (@Sourabhkikral) reported@ViCustomerCare I did a ₹299 recharge on 16-07-2026 and another recharge on 30-07-2026. However, my plan is showing expired today. Why hasn't the queued recharge activated? Please look into this and resolve the issue urgently. #ViHelp #ViCustomerCare
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sandykay (@sandyka04457127) reportedScheme to port SIM by telling lies, ask any V sales team Kalyan-Dombivali people. @ViCustomerCare Scheme to port SIM by telling lies, ask any V sales team Kalyan-Dombivali people.Mere pass screenshot or call record hai mai complaint karunga consumer court me @ViCustomerCare
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VIVEK THAKUR (@vkthakur0907) reported@ViCustomerCare Abe kitni baar bheju kya krte ho tumlog?? Just return my money and **** off
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Anil Suryabanshi Thapa (@bharatiyegorkha) reported@ViCustomerCare @ViCustomerCare It’s been more than 24 hours and my internet issue is still unresolved. Are you actively working on this, or has my complaint been ignored? Location: Gerukamukh, Dhemaji, Assam PIN Code: 787035 Please look into this urgently.
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Kunal (@mitr_kunal) reported@ViCustomerCare U will resolve my problem after my tour gets over as per ur DM. IR clients should be given preference i paid 3500 for 7 days pack. 21 year old customer of idea.
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Parth Kakadiya🧑💻 (@parth1320) reportedFinally got my deactivated number back! 🙌 @JioCare couldn’t help me while I was abroad. One email to @ViCustomerCare and they guided me through the process and helped me get my number back. Great service by Vi. Very disappointing support from Jio. Never porting to Jio again!
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Imran Khan (@imraankhanm) reported@ViCustomerCare Despite waiting for a long time and following up multiple times, there has still been no clear resolution regarding my Vi SIM order DCHD07082668743 (9672515691). The promised delivery timeline has also passed quite some time ago. I no longer wish to proceed with this order.
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Pp (@MercenaryBrain) reported(1)My aged ailing mother who lives alone in a different city and who has been a customer of Idea for over a decade now has her number suddenly deactivated without any intimation. She uses the number everyday and has recharge pack active. @ViCustomerCare @TRAI
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Dhavalۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚۚ (@_thewal_) reported@aditiraval @ViCustomerCare @SamsungMobile i guess issue with phone, each phone has its home network details
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Ashutosh (@unashutosh) reported@ViCustomerCare It's been more than 20 hours but no resolution yet. Same fake promises. Lame excuses. You think by such tactics, you can retain customers?
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Yakup sherif (@Mr_Sha_11) reported@ViCustomerCare @TRAI I also visited a Vi Store regarding this issue. The store staff informed me that I need to wait for 6 months, which is not acceptable as I urgently need this mobile number for my personal use.
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Rehan (@itsmeRehanR) reported@ViCustomerCare @ViCustomerCare always say they are working on it -> moved it to high priority -> has escalated issue bla bla bla and does not even have a ticketing system or even a reference number for the complaint. A scam is being carried out in return of customer care. That is how you know
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AnuCreate.in_ (@Imdead108_ybc) reportedHello @ViCustomerCare @TRAI My Vi network has been down for several hours. Please resolve this immediately.
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Sourabh Sharma (@Sourabhkikral) reported@ViCustomerCare I did a ₹299 recharge on 16-07-2026 and another recharge on 30-07-2026. However, my plan is showing expired .Why hasn't the queued recharge activated? Please look into this and resolve the issue urgently. #ViHelp #ViCustomerCare