Vodafone Idea (Vi) service status: outage reports and connection issues
Why is my Vodafone Idea (Vi) service not working?
Some problems detected
Users are reporting problems related to: internet, total blackout and phone.
Full Outage Map
Vodafone Idea Limited d/b/a Vi is an Indian telecom operator with its headquarters based in Mumbai and Gandhinagar. Vodafone Idea, also known as Vi, is a pan-India integrated GSM operator offering 2G, 4G, 4G+, VoLTE, and VoWiFi services.
Problems in the last 24 hours
The graph below depicts the number of Vodafone Idea (Vi) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 17: Problems at Vodafone Idea (Vi)
Vodafone Idea (Vi) is having issues since 02:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone Idea (Vi) users through our website.
- Internet (55%)
- Total Blackout (22%)
- Phone (19%)
- E-mail (3%)
- Wi-fi (1%)
- TV (0%)
Live Outage Map
The most recent Vodafone Idea (Vi) outage reports came from the following cities: Hyderabad, Ahmedabad, Āsansol, Shiliguri, Patna, Shillong, Udaipur, Lucknow, Chhindwāra, Mumbai, Pune, Chennai, Imphal, Tiruchirappalli, and Nagpur.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Total Blackout | 58 minutes ago |
|
Ahmedabad
|
Phone | 1 hour ago |
|
Ahmedabad
|
Internet | 3 hours ago |
|
Āsansol
|
Internet | 18 hours ago |
|
Shiliguri
|
Phone | 21 hours ago |
|
Patna
|
Phone | 22 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Idea (Vi) Issues Reports
Latest outage, problems and issue reports in social media:
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durga prasad (@durgapr14248267) reported@ViCustomerCare @TRAI I have been receiving calls from vi customer care but no one is speaking
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BeyondTheStumps (@Stumps_007) reported@JioCare internet service in Avas Vikas Colony, Sasni Gate, Aligarh, UP is extremely poor. Surprisingly, @ViCustomerCare 4G is delivering much better speed and stability than Jio 5G at the same location. @reliancejio Please look into the network quality in this area.
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durga prasad (@durgapr14248267) reported@ViCustomerCare Yeah I have received information with no solution for the issue same kind of repeated msg @vi
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JAVED (@Javed_Newton) reported@Madein_MH @ViCustomerCare Network delays like that really test patience during simple calls
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SAGAR BHALLA (@sagarbhalla0015) reported@ViCustomerCare very poor customer service, trying to connect with an agent from the past 1 hour, IVR is not allowing me to speak with an agent. Pls let me know how can i speak with a representative.
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Thanish Garg (@garg_thanish) reported@ViCustomerCare u said to dm me I dm u right away After so many hourse no reply i ordered prepaid sim 3 days befor Still Now no response from anyone Is this how u treat ur customers
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Sagar Bhagat (@iSagarBhagat) reportedDear @ViCustomerCare, I recharged ₹239, which includes a JioHotstar subscription. But JioHotstar is still asking me to pay again. Vi app → Benefits shows the subscription is included, yet the content isn’t available. JioHotstar says Vi needs to resolve it. Please fix this ASAP
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sk asanur (@SkAsanur87) reportedI am still facing a 'No Service' issue in Jeddah, Saudi Arabia, despite recharging my prepaid number with the ₹2,997 Annual IR pack. I have checked my DMs as requested, but the issue remains unresolved. My number is critical for OTPs. Please fix this urgently!" @ViCustomerCare
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krishnakabra (@krishna8783) reported@ViCustomerCare ..Very poor coverage near chandani chowk paud Road Kothrud..it's happening since 4-5 days..big plan but poor service..plz improve
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Bruce Patel (@BruceWayne_42) reportedYeah... Keypad phones don't use data. Atleast think about the poor. @airtelindia @reliancejio @ViCustomerCare
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Lavkush Gautam (@gautam_lavakush) reported@ViCustomerCare your network is very poor, Please improve your network quality.
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Pp (@MercenaryBrain) reported(1)My aged ailing mother who lives alone in a different city and who has been a customer of Idea for over a decade now has her number suddenly deactivated without any intimation. She uses the number everyday and has recharge pack active. @ViCustomerCare @TRAI
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Arvind Pratap Yadav (@iarvindofficial) reported@ViCustomerCare My phone has 5G support, but I'm only getting 3G or 4G speeds. Why is this happening, and when will this problem be fixed? I've been having this problem for a while, and it's still showing 3G speeds. Am I using a free SIM card? And you guys say it's a 30-day recharge,
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kapil sharma (@ekapil_kapil) reported@ViCustomerCare can you please just stop honking me like hell? Being a postpaid customer is a sin or what? 10 automated calls a day!!! Add reward to my number instead but just stop your irritating calls. 🙏🏼🙏🏼
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RealWarrior (@kraju8889) reported@ViCustomerCare I asked for complaint/SR No. & resolution date in DM 20hrs ago and no one bothered to reply. Not honouring displayed offers is very pathetic behaviour. Moving out all numbers to @Airtel_Presence / @jio
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kmoksha (@kmoksha) reported@ViCustomerCare What for ? You share the phone number, time availability and full name of your manager. Then, after speaking to the manager, I may consider taking your services. I do not want to speak to your staff trained by you to be rude.
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విఆర్ కర్ణ (@karna_vr) reported@ViCustomerCare I have already raised my complaint and provided sufficient information. I will not continue going back and forth through repetitive messages without an actual resolution. If this matter is not properly resolved within the committed resolution timeline,
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Chandrakanta Zutshi (@Moon_Zutshi) reported@SkAsanur87 @ViCustomerCare That sounds really frustrating, especially when you’re abroad and need OTPs urgently. You could consider @reliancejio for IR, and it also supports Wi-Fi Calling, so in supported situations you can stay connected over Wi-Fi and receive OTPs without relying on local network. 👍
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Happy Verma (@HappyVb5671) reportedJust ported my Jio number into @ViCustomerCare , volte service not working, this is very bad experience in 2026!! @TRAI
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chetan sonawane (@chetans217) reported@VodafoneIN_News @ViCustomerCare there is no network/service since morning to My VI sim. Also not able to login vi app to report issue as OTP is being received on mail and no network to sim. This is my important sim and want it resolved asap
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starking (@starkingsports) reported@ViCustomerCare i want help
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VINOD S PAWAR (@VSPPRIME) reported@ViCustomerCare Help Please Mujhe Jio Number Fir Se Vodafone Vi Main Transfer Karna Hain Koi Executive Bhej Sakte PORT Out Msg Aa gaya Hain.The UPC for your mobile no. is JG25XX78, valid upto 20-08-26 23:59. Do not share UPC with anyone except the recipient operator personnel.
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Nabeel (@f_soci_ety) reportedHi @ViCustomerCare, I accidentally recharged the wrong Vi number and need the recharge transferred to the correct number. I can share the transaction/reference details via DM. Please help transfer the recharge to the correct number at the earliest. Thanks.
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Chokers Academy (@ChokingAcademy) reported@ViCustomerCare @ViCustomerCare Still no response? If this is your service before my SIM is even active, it is better to refund my payment. I will port to Jio or Airtel. Totally disgusting and pathetic service. Tried calling and emailing, but nothing works.
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Nutty_Professor !! (@Nutty_4PM) reportedpoor Vodafone @ViCustomerCare ... your customer care people have no knowledge. I have been requesting for an address change but your executive is asking me to upload adhaar card, when i told her that adhaar is of different address. She wants me to upload rental agreement which i did and it was rejected by your company. now she wants me to upload adhaar (which is of different address) amd rental areement both ? does she now know that only one document can be uploaded in your app. What kind of idiots are sitting in your care ?
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Made in Maharashtra (@Madein_MH) reported@ViCustomerCare After dialling a number, it takes almost 10-15 seconds to hear the ring of the other number. For 10-15 seconds its almost silent. Whats the issue? Pls check your network in our area. Jio rings in 2 secs.
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Anil Suryabanshi Thapa (@bharatiyegorkha) reported@ViCustomerCare @ViCustomerCare It’s been more than 24 hours and my internet issue is still unresolved. Are you actively working on this, or has my complaint been ignored? Location: Gerukamukh, Dhemaji, Assam PIN Code: 787035 Please look into this urgently.
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Mujahid Alom (@Mujahid_along0) reported@ViCustomerCare shame on you vi I don't expect this from you sorry but now you're in way of scamming you customer Shameless vi
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chetan sonawane (@chetans217) reported@VodafoneIN_News @ViCustomerCare No service on VI sim since morning, I will surely port today
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Ashutosh (@unashutosh) reported@ViCustomerCare I want to notify you of a scam running by you. I combined my two numbers into a family plan more than 3 months back. Now I want to split it but Vi is trying every bit to not do that. Hanging up calls, stalling for resolution again and again. Ticket: 3-151099229072