Vodafone Idea (Vi) service status: outage reports and connection issues
Why is my Vodafone Idea (Vi) service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and phone.
Full Outage Map
Vodafone Idea Limited d/b/a Vi is an Indian telecom operator with its headquarters based in Mumbai and Gandhinagar. Vodafone Idea, also known as Vi, is a pan-India integrated GSM operator offering 2G, 4G, 4G+, VoLTE, and VoWiFi services.
Problems in the last 24 hours
The graph below depicts the number of Vodafone Idea (Vi) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 16: Problems at Vodafone Idea (Vi)
Vodafone Idea (Vi) is having issues since 12:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone Idea (Vi) users through our website.
- Internet (55%)
- Total Blackout (22%)
- Phone (18%)
- E-mail (3%)
- Wi-fi (1%)
- TV (0%)
Live Outage Map
The most recent Vodafone Idea (Vi) outage reports came from the following cities: Shillong, Udaipur, Lucknow, Chhindwāra, Mumbai, Pune, Chennai, Imphal, Tiruchirappalli, Nagpur, Kapūrthala, Pālghāt, Haridwar, Delhi, and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Shillong
|
Internet | 2 hours ago |
|
Udaipur
|
Total Blackout | 21 hours ago |
|
Lucknow
|
Internet | 22 hours ago |
|
Chhindwāra
|
Internet | 3 days ago |
|
Mumbai
|
Internet | 3 days ago |
|
Shillong
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Idea (Vi) Issues Reports
Latest outage, problems and issue reports in social media:
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𝑨𝒌𝒉𝒊𝒍 (@shrodingerscaat) reportedTried to reinstate my old vi sim card. But can't find a solution from 198 helpline even spending hours!!!. How get help online? NO MORE IVR!! @ViCustomerCare
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Sagar Bhagat (@iSagarBhagat) reportedDear @ViCustomerCare, I recharged ₹239, which includes a JioHotstar subscription. But JioHotstar is still asking me to pay again. Vi app → Benefits shows the subscription is included, yet the content isn’t available. JioHotstar says Vi needs to resolve it. Please fix this ASAP
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Himanshu sahu (@Himanshu_00078) reportedI am your 6 years loyal customer...i want some offers of my vi number...859rs plan 180 days 1.5GB , 3050rs 365 days unlimited data offer @ViCustomerCare
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విఆర్ కర్ణ (@karna_vr) reported@ViCustomerCare I will escalate it through the Vi Appellate Authority, Department of Telecommunications/CPGRAMS and appropriate consumer grievance authorities, along with all bills, screenshots, complaint references and your responses as evidence.
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K'sv SARKAR (@FeluDa_001) reported@ViCustomerCare Please clarify if my order is for a new postpaid SIM or MNP—I need a direct answer, not a copy-pasted template. If support can't give a simple yes/no, starting with Vi is already proving useless. Hoping for a real answer. @BSNLCorporate are you available in Delhi NCR?
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Phani Sekhar S (@phanisekharb4u) reported@ViCustomerCare I don’t have proper signal at my residence, voice cracking, Edge network
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Nabeel (@f_soci_ety) reportedHi @ViCustomerCare, I accidentally recharged the wrong Vi number and need the recharge transferred to the correct number. I can share the transaction/reference details via DM. Please help transfer the recharge to the correct number at the earliest. Thanks.
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Tank Devang R. (@tank_devang) reported@ViCustomerCare My actual Vi number is: +91 7041******* @ViCustomerCare Please check whether the recharge can be reversed/refunded and let me know the available options under Vi's policy. I request you to please treat this as an urgent customer-support request.
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Ashutosh (@unashutosh) reported@ViCustomerCare I want to notify you of a scam running by you. I combined my two numbers into a family plan more than 3 months back. Now I want to split it but Vi is trying every bit to not do that. Hanging up calls, stalling for resolution again and again. Ticket: 3-151099229072
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chetan sonawane (@chetans217) reported@VodafoneIN_News @ViCustomerCare No service on VI sim since morning, I will surely port today
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Sourabh Sharma (@Sourabhkikral) reported@ViCustomerCare I did a ₹299 recharge on 16-07-2026 and another recharge on 30-07-2026. However, my plan is showing expired .Why hasn't the queued recharge activated? Please look into this and resolve the issue urgently. #ViHelp #ViCustomerCare
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విఆర్ కర్ణ (@karna_vr) reported@ViCustomerCare subscription and activation records lies with Vi, not the customer. Also, instead of asking me to prove that I did not use the service, please check your own system records and verify whether I actually used Vi Movies & TV or watched any content through this subscription.
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AnuCreate.in_ (@Imdead108_ybc) reportedHello @ViCustomerCare @TRAI My Vi network has been down for several hours. Please resolve this immediately.
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Piyush Pratap Singh (@puzz007) reported@ViCustomerCare The 72-hour TAT expired today at 2:20 PM, yet NO SIM DELIVERED! Called 8141018180 and again spoke to Javed today at 2:04 PM, only to get another hollow promise. Your 72 hrs promise is broken. Stop making fool of customers & deliver my SIM now! @ViCustomerCare @TRAI
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Aayushi khnadelwal (@Aayushi_1994) reported@ViCustomerCare Hi Shruti. I have reverted you. Awaiting quick resolution
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YaaR Anjii {CLOSED} (@Helly_squadd) reported@ViCustomerCare don't do this ****
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Arpit Dubey (@CodeInquisitor) reported@aditiraval @ViCustomerCare @SamsungMobile Please, let us know the solution, update us...
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Ashutosh (@unashutosh) reported@ViCustomerCare I have not posted my mobile number on your timeline. If you have done so, please remove. Also, my issue is still not resolved. I have observed your petty technique today where you give a momentary missed call only to send msg that you tried reaching me. How low can your CC get?
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Harish (@Harish201020) reportedI don't have 4g network sense night i face this issue again and again give me option so i can talk to agent @ViCustomerCare
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Made in Maharashtra (@Madein_MH) reported@ViCustomerCare After dialling a number, it takes almost 10-15 seconds to hear the ring of the other number. For 10-15 seconds its almost silent. Whats the issue? Pls check your network in our area. Jio rings in 2 secs.
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Akshay Dwivedi (@AkshayDwivedi07) reported@ViCustomerCare @airtelindia @JioCare bhagwan ke lite network sudhar do mere area me 😭😭🙏🏻🙏🏻
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Ashutosh Chaudhary (@ashutosh_king_1) reported@ViCustomerCare . Please check the network coverage/capacity in my area and provide a suitable resolution instead of a generic response. I'm experiencing very poor internet speeds and network instability in my area. Uttar Pradesh, Siddharthnagar, Bansi 272153 Village-Semra, Velwa
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విఆర్ కర్ణ (@karna_vr) reported@ViCustomerCare Please provide a complete breakup and explanation for these additional charges and clarify why I am being charged ₹862+ when I was promised a ₹399 plan. If this issue is not resolved with a proper explanation, I will have no choice but to port my number to Airtel.
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SAGAR BHALLA (@sagarbhalla0015) reported@ViCustomerCare very poor customer service, trying to connect with an agent from the past 1 hour, IVR is not allowing me to speak with an agent. Pls let me know how can i speak with a representative.
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Ashutosh (@unashutosh) reportedUtter shamelessness from fraud and scammer @ViCustomerCare No response to my request to deactivate Family Plan for 6 days now. Raised ticket 3-151077796071. Then escalation ticket 3-151099229072. But only lies and excuses. Everyone saying wait for 24-48 hours. Disgusting support.
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Asad Ansari (@theasadansari) reportedI sent you contact number 12 hours ago but I have not been contacted yet, please take note as there is some emergency. @ViCustomerCare
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Subhranil Roy (@subhranilroy5) reported@ViCustomerCare @ViCustomerCare Hi Subhranil! We apologize for the inconvenience caused. Regarding your network-related concern, please be informed that as per the system check for complaint ROB-V02170134321, which is currently in a closed status, our network team’s remark is........ - Ankita
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abha chand sharma (@abha03jul) reportedHi @ViCustomerCare, Why my number don't have data services even though recharged for 1 year. We observe someday working someday not working. Why?
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Satyabrata Moharana (@BindassPAPU) reportedHi Team, As per the confirmation received on emails and calls that's supposed to be received within 72hours and it's already over. Please check and help on this. Order No MUM-N02172400321 @ViCustomerCare
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Abhraneel Sinha (@abhraneelsinha) reported@ViCustomerCare No network on my number while on international roaming for the last few days. Tried everything with no luck. Roaming pack is active till June 2027 but I’m missing important OTPs. Any help?