Vodafone Idea (Vi) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone Idea (Vi) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone Idea (Vi) users through our website.

• Internet (56%)
• Total Blackout (25%)
• Phone (15%)
• E-mail (1%)
• Wi-fi (1%)
• TV (0%)

Live Outage Map

The most recent Vodafone Idea (Vi) outage reports came from the following cities: Trichūr, Cochin, Mumbai, Chhindwāra, Pune, New Delhi, Bengaluru, Hyderabad, Bhopal, Guwahati, Alīgarh, Kanpur, Kolkata, Panaji, and Ahmedabad.

City	Problem Type	Report Time
Trichūr	Internet	1 hour ago
Cochin	Internet	2 hours ago
Mumbai	Internet	6 hours ago
Chhindwāra	Internet	6 hours ago
Mumbai	Total Blackout	6 hours ago
Mumbai	Total Blackout	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Idea (Vi) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amit Kumar (@AmitKum21159799) reported 7 minutes ago

  @ViCustomerCare sir I received your message on Instagram DM for CSK merchandise to gmail to you . I do it but unfortunately I can't receive any reply from your side not CSK merchandise received. Please help me

• 
  sco2084 (@vega_yaa) reported 14 minutes ago

  @ViCustomerCare Just now I received SMS stating that the network issue is resolved but it's not resolved. I have sent back the complaint ID via SMS to 53933

• 
  mickey12 (@Mr_noman_124) reported 14 minutes ago

  @ViCustomerCare No proper network very slow network 👎

• 
  ᵢₙdₒₚₕᵢₗₑ (@ReachOutVivek) reported 15 minutes ago

  @ViCustomerCare When will you help me? It’s been 6hrs and outgoing calls are barred and you want me keep using this number??

• 
  Priyank (@priyank___xxvii) reported 16 minutes ago

  Hello, @ViCustomerCare is thre any customer service center number ? whenever i call they said to download smart connect app or mPower App

• 
  Harishvedanti_7 (@Harishvedanti_7) reported 18 minutes ago

  My indoor network issue remains unresolved still @ViCustomerCare

• 
  Mohammad Saddam Mujeeb (@iamsaddammujeeb) reported 23 minutes ago

  Dear @ViCustomerCare, I have already submitted a formal complaint regarding mobile number 9990893***, which was originally used by me for nearly 15 years and is presently registered in another person’s name due to inactivity during my absence from India.

• 
  Vikash Sinha 🇮🇳 (@vikashkbr) reported 26 minutes ago

  I purchased a SIM online from official website of Vi, but it has been 3 days and neither have I received any call from your team nor has the SIM been delivered. If you cannot provide proper online service, such services should be discontinued. @ViCustomerCare

• 
  Kumar Mausum (@KumarMausum) reported 29 minutes ago

  @ViCustomerCare Those are the same things you have repeated 10 times in the last 5 days. What is the solution for that ??? I think your company is like that only. No doubt why it has such a financial balance sheet it holds.

• 
  Pakhi:waiting for U 💥🦋💫🎶🕉️🔱 (@ppakhii) reported 32 minutes ago

  @ViCustomerCare @ViCustomerCare what happened to corporate ethics suddenly ? Every problem faced by a customer nowadays comes with a response that " we cant help you, this is our policy " .. since when corporates started to implement customer unfriendly policies and becase so heartless to consider any exceptional situations .. every request invariably comes with an answer "No" in the name of some illogical POLICY ..

• 
  R (@RealRaghv) reported 33 minutes ago

  .@ViCustomerCare, you said everything is working fine in location which I've shared you before porting in and now when I visited that perticular location. No Network No Call No Internet Porting out soon!

• 
  Arpit Lahoti (@arpit_lahoti) reported 33 minutes ago

  @ViCustomerCare worst customer service, I have my number blocked since 10 days. No help from local Vi store as well as email team. Just keep on extending timelines with no proper help.

• 
  Sonal Jain (@Sonalomania) reported 34 minutes ago

  @kushgrwl @ViCustomerCare Maybe that’s the issue? Doubt Vodafone will give you a clear explanation.

• 
  Nisha (@dineshakshi) reported 36 minutes ago

  @ViCustomerCare I have already requested to delink my 7 number for porting in that also ur customer care people asking what is the issue u facing I simply mentioned I want to delink that also they are not doing

• 
  Kush Agarwal (@kushgrwl) reported 39 minutes ago

  Being denied mobile network since last 18 hours by @ViCustomerCare They are unable to diagnose the issue!

• 
  Ruchir Jain (@ruchircjain) reported 40 minutes ago

  @ViCustomerCare @ViCustomerCare have spent crores on advertising, but one arrogant customer interaction like this at ground level destroys more trust than any campaign can rebuild. FYI : KINDLY CHECK YOUR DM

• 
  NIKHIL (@NNarula3011) reported 40 minutes ago

  @ViCustomerCare I am still waiting, I haven't received any update regarding your rider, vi service is absolutely terrible

• 
  Dipesh (@trulydipesh) reported 41 minutes ago

  @ViCustomerCare Do you know my number? (FYI, I am not a VI customer.) I expect professional response from you guys. Just don't copy paste your replies. Read the query properly and then reply. Be human, be real.

• 
  Manu Mark Imam (@jagsen) reported 42 minutes ago

  @ViCustomerCare Again, I am writing to complain that you have not delivered my booked and paid SIM. Details of my booking had already been sent to you by DM. If this is the level of your customer service, it is of concern. @FinMinIndia please look into the matter.

• 
  Kumar Mausum (@KumarMausum) reported 45 minutes ago

  @ViCustomerCare Even my wife got irritated bcoz of 5-6 calls every day to convince us. If rather than call us, u could have delivered the SIM on time then probably your teams shouldn't have to give excuses every time calling us. Very Pathetic service mindset

• 
  Kush Agarwal (@kushgrwl) reported 47 minutes ago

  @vikas_revivo @ViCustomerCare Ya that's the plan. It opens at 10. So need to waste morning hours on this idiotic issue.

• 
  Niranjan 🍁 (@niranjan_yt_999) reported 47 minutes ago

  @ViCustomerCare I ordered a new Vi SIM for home delivery, but it has still not been delivered. The status has been showing “Appointment Scheduled” for a long time with no update from your side. Please check and resolve this issue ASAP. Order ID: DCHD10052649157 #Vi #SIMDelivery

• 
  Lalit (@LalitKumar56563) reported 48 minutes ago

  @NetworkVi @akshayamoondra @ViCustomerCare "It’s a complete fraud! Promised 5G, but it doesn't even connect. Now, I'm stuck with 4G, and that too has zero internet speed. Paying full money for no service is pure harassment. Stop cheating customers and fix this connectivity mess.

• 
  Nirvan (@nirvan_naik26) reported 51 minutes ago

  @ViNewsOfficial Hello @ViCustomerCare @ViNewsOfficial am getting 5G in Shamshabad but the problem is i get in city and outside my home inside I getting 4G

• 
  Aditya Sonker (@Adityas_onker) reported 56 minutes ago

  @ViCustomerCare Thank you for the response. I have already shared the issue multiple times through customer care and email but no resolution has been provided yet. Requesting refund/reversal since the recharge amount was deducted but the service is still unusable.

• 
  Shantanu Lohar (@Shantanuloharr) reported 1 hour ago

  Had to port out from @ViCustomerCare due to continuous network and internet issues despite multiple complaints over a long time. Now ₹266 final outstanding is showing. Considering the unresolved service issues from Vi’s side, request you to review and waive the amount appropriat

• 
  PRANAB (@pranab_deb1) reported 1 hour ago

  @ViCustomerCare Your VI 4G Link is Fully down & No Mobile Network Tower & 4G Icon show.. several time Mobile switch Off & Onn but Results is Negative. Show Emergency Call only.. Location:- Hojai(Assam) 782435. Please up the Link as soon as possible. @VodafoneGroup @TRAI

• 
  Gulab Jangra 🇮🇳 (@igsj99) reported 1 hour ago

  @JioCare @ViCustomerCare Could you please solve this issue. My number is connected with so many accounts. I cannot afford to lose my number.

• 
  SHUBHAM YADAV (@shubham_220123) reported 1 hour ago

  @ViCustomerCare Dear VI, Please fix the problem in my area. I get only 1 bar of network due to poor network condition. Place a new tower or fix the existing tower so that your users get better connectivity. Location:- KNOWLEDGE PARK 2, GREATER NOIDA.

• 
  manu tewari (@ManuTewari) reported 1 hour ago

  @ViCustomerCare I realise why noone is on VI because of the pathetic customer service. During porting 10 people called ,now when they deliver a defective sim I have to go out in 43 degrees heat and get it resolved , what was originally VI's fault @Vodacom @ViCustomerCare now I lose 7 year old no